Assistant Administrator

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT); Cambridge; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) is seeking an enthusiastic Assistant Administrator to provide administrative support and reception duties to the team. The role is based on-site in Peterborough City Centre with no work-from-home option and standard hours across Mon–Fri with alternating Wednesday shifts.

Your duties include greeting service users, updating the patient system, handling calls (including sensitive topics), sending and printing letters, scanning documents,

Qualifications

• Empathetic, with a natural drive to help and resolve patients’ enquires.
• Able to multitask and work under pressure while maintaining accuracy.
• High standard of communication and IT literacy for admin tasks.

Responsibilities

• Meet and greet service users.
• Update patient electronic system.
• Answer calls, including sensitive enquiries.
• Send appointment letters and print letters.
• Scan and upload documents; manage mailboxes.
• Manning room bookings and scheduling appointments.
• Format letters and order stationery.

Skills

Communication skills

IT skills

Multitasking

Team player

Job description

We are currently looking to recruit an enthusiastic and motivated Assistant Administrator to provide administrative support and reception duties to our team.

We are based at the heart of Peterborough City Centre at Town Hall, near the Bus & Train stations, providing convenient transport links. This position requires working on-site only, with no work-from-home option.

Working Hours

• Mon, Tues, Thurs, Fri – 09:00 – 17:00
• Alternate Wednesday: 09:00 – 14:20

Although the role has set working days, we are also looking for someone who can be flexible and help provide cover during staff absences.

Your main duties will be meeting and greeting Service Users, updating our patient electronic system, answering calls, some of which might be of a sensitive nature. You will need be empathetic, with a natural drive to help and find an answer to patients’ enquiries.

Admin duties will include sending appointment letters, printing letters, scanning & uploading documents, manning mailboxes, dealing with room bookings, booking appointments, formatting letters, ordering stationery, sorting post etc. In order to do well in this role, you will need to be a team player with good communication and IT skills, able to multitask and work under pressure and more than anything else, you will put patients at the heart of everything we do.

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.

Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children’s, adult and older people’s mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.

To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities’ employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

All appointments are subject to the successful completion of a probationary period.

Please note we reserve the right to close adverts early should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.

For further information on CPFT, please visit our website at https://www.cpft.nhs.uk

For further details / informal visits contact: Name: Mahi Vijayasankar Job title: Admin Lead Email address: [e-mail] Telephone number: 01733 748484

Sue Desborough

Senior Administartor

PALT

[e-mail]