Patient-Centric Assistant Administrator – Front Desk

Cambridgeshire and Peterborough NHS Foundation Trust; Peterborough; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust is seeking an Assistant Administrator to provide reception support and administrative duties at our Peterborough City Centre site. The role is on-site only, with a closing date of 28 September 2026.

You will greet service users, update the patient system, answer calls, manage letters and appointments, and support the team with IT tasks. The successful candidate will be a resilient team player with excellent communication and organisational

Qualifications

• GCSE/GCE standard education.
• RSA Stage II/NVQ Level 2 in administration or equivalent.
• Good written English.

Responsibilities

• Meet and greet service users and manage reception duties.
• Update patient electronic system (SystmOne) and handle mail.
• Answer calls with empathy and direct to the right person.
• Organise appointments, letters, and room bookings.
• Support IT tasks and maintain team communications.

Skills

Excellent customer care

Keyboard skills

Telephone manner

Communication skills

Education

GCSE/GCE standard

RSA Stage II/NVQ Level 2 admin

Good written English

Tools

SystmOne

Job description

Cambridgeshire and Peterborough NHS Foundation Trust is seeking an Assistant Administrator to provide reception support and administrative duties at our Peterborough City Centre site. The role is on-site only, with a closing date of 28 September 2026.

You will greet service users, update the patient system, answer calls, manage letters and appointments, and support the team with IT tasks. The successful candidate will be a resilient team player with excellent communication and organisational