Referral Administrator (SPA)

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT); Peterborough; On-site; GBP 26,000 - 27,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust is seeking a motivated Administration Assistant at Band 3 to support the Single Point of Access in Peterborough. The role involves processing referrals, handling enquiries, and delivering efficient administrative support within a busy NHS setting.

The ideal candidate will have strong customer care and telephone skills, a commitment to patient confidentiality, and the ability to work as part of a team.

Qualifications

• Excellent customer care and communication skills.
• Ability to work as part of a team and handle confidential information.
• Experience in a busy NHS office environment is advantageous.

Responsibilities

• Word processing, emailing, and handling all forms of correspondence.
• Manage diary for clinicians/managers as required.
• Organise appointments using appropriate systems.
• Provide operational support to colleagues.

Skills

Customer service

Telephone skills

Teamwork

Confidentiality

IT literacy

Education

GCE/GCSE

RSA Stage II/NVQ Level 2 in Administration

Tools

Health care IT systems

Job description

Main area Administration Grade Band 3 Contract 6 months (Fixed term contract to 17/03/27) Hours Full time - 37.5 hours per week Job ref 310-ASMH-8075796-A

Site 17 Bridge Street Town Peterborough , Cambridgeshire Salary £25,760 - £27,476 per annum Salary period Yearly Closing 28/09/2026 23:59

Job overview

The Single Point of Access (SPA) accepts self referrals to the service and is staffed by registered professionals and administration staff with the specialist skills needed to give advice promptly to GPs and those seeking to access therapies.

We are looking for an individual with excellent people and listening skills, good telephone skills and the ability to work under pressure.

The successful candidate will have strong commitment to providing excellent customer care. They will have good people skills, be aware of patient confidentiality and be able to work as part of a team.

Main duties of the job

The SPA model will ensure rapid processing of referrals; screening referrals for risk and complexity using an algorithm.

As it is the first point of contact for referrers, excellent IT, communication and customer service skills are required. This is a great opportunity for a motivated and enthusiastic individual to join our team.

The post holder will be responsible for providing efficient and responsive administrative support and decision making for those referring themselves to the service.

Working for our organisation

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.

Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children’s, adult and older people’s mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.

To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities’ employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

All appointments are subject to the successful completion of a probationary period.

Please note we reserve the right to close adverts early should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.

For further information on CPFT, please visit our website at https://www.cpft.nhs.uk

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

• Word processing, emailing or printing and sending of all forms of correspondence, reports and summaries that are required.
• Undertake diary management for clinicians and/or managers, as required.
• Organise relevant appointments for clinical staff, using appropriate systems.
• Provide operational support to colleagues.
• Deal with staff and service user requests as and when required, including processing self-referrals in-line with service algorithms and in accordance with Trust procedures.
• Formatting, Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

Education/Qualifications

• Educated to GCE/GCSE standard
• RSA Stage II/NVQ Level 2 in Administration or equivalent

Experience

• Experience of working in a busy and demanding office/customer facing environment
• Experience of planning and organising own workload and of staff within own span of control
• Previous experience of working in a NHS Office environment
• Experience in using computer programmes including health care IT systems
• Lived experience of mental health

Skills and Abilities

• Excellent customer care skills.
• Ability to work as part of a team
• Ability to deal with typing letters or reports which may contain distressing information
• Knowledge of medical terminology
• Clear understanding of confidentiality and the importance of maintaining confidentiality for patients

Other

• Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

• Integrated physical and mental health services for adults and older people;
• Specialist mental health and learning disability services;
• Children’s community services in Peterborough;
• Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity .

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.