Housing Needs and Homelessness Manager

Civic Recruitment Limited; Newport; On-site; GBP 48,000 - 52,000; Full time

Benefits offered by this job

Hybrid work pattern

Job summary

Civic Recruitment Limited in Newport, Isle of Wight, is seeking a Housing Needs and Homelessness Service Manager on a 3-month contract for a local authority. The role leads the Housing Needs and Homelessness Team to deliver lawful, customer-centric housing solutions and prevent homelessness.

You will ensure statutory obligations, supervise staff, and drive performance while maintaining safeguarding, equality, and trauma-informed practices.

Qualifications

• Extensive experience in housing needs or homelessness services.
• Proven experience leading public-facing teams.
• Education: A-Level or equivalent; housing qualification preferred.

Responsibilities

• Guide and manage the Housing Needs and Homelessness Team, encouraging high performance and continuous improvement.
• Offer leadership, supervision, coaching, and performance management to staff.
• Ensure service delivery aligns with statutory obligations, corporate goals, and performance benchmarks.
• Cultivate a culture of exceptional customer service, safeguarding, equality, diversity, and trauma‑informed practices.
• Supervise homelessness prevention and early intervention efforts to minimise homelessness and enhance housing outcomes.
• Ensure homelessness assessments, investigations, and decisions are conducted lawfully and within required timeframes.
• Monitor and enhance service performance, ensuring quality decision‑making and effective case management.
• Develop and implement strategies to improve prevention outcomes and customer satisfaction.

Skills

Housing needs

Homelessness

Team leadership

Public sector experience

Stakeholder engagement

Education

A-Level or equivalent

Housing qualification

Job description

Newport, United Kingdom | Posted on 17/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

3 months contract with a local authority

Summary

• This is a 3-month contract opportunity with a local authority, offering a rate of £25.62 per hour under an umbrella arrangement. The role involves leading and managing the Council's Housing Needs and Homelessness Service. The successful candidate will ensure that the authority meets its legal obligations under housing and homelessness legislation. The position focuses on delivering services that are lawful, customer‑centric, and aimed at preventing homelessness while providing effective housing solutions for vulnerable groups.

Responsibilities

• Guide and manage the Housing Needs and Homelessness Team, encouraging high performance and continuous improvement.
• Offer leadership, supervision, coaching, and performance management to staff.
• Ensure service delivery aligns with statutory obligations, corporate goals, and performance benchmarks.
• Cultivate a culture of exceptional customer service, safeguarding, equality, diversity, and trauma‑informed practices.
• Supervise homelessness prevention and early intervention efforts to minimise homelessness and enhance housing outcomes.
• Ensure homelessness assessments, investigations, and decisions are conducted lawfully and within required timeframes.
• Monitor and enhance service performance, ensuring quality decision‑making and effective case management.
• Develop and implement strategies to improve prevention outcomes and customer satisfaction.

Requirements

Requirements:

• Extensive experience in housing needs, homelessness, or a related housing service.
• Proven track record in managing and leading teams in a challenging public‑facing environment.
• Experience in delivering services that meet statutory requirements, performance targets, and service standards.
• Educated to A‑Level standard or possess equivalent experience.
• Professional qualification in Housing or a related field.
• Demonstrated proficiency in English.

Additional Information

• Working hours are 37 hours per week.
• Location: County Hall, High Street, Newport, Isle of Wight, PO30 1UD, United Kingdom.
• Work pattern: Minimum of 3 days on‑site, with a maximum of 2 days remote work.
• Payments are made on a bi‑weekly schedule.
• The application deadline is 11th August 2026; early applications are encouraged.