Recruitment Ops Lead - Scale Systems & Compliance (Hybrid)

PCR Digital; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working (London & remote)

Competitive salary + bonus

Certified B Corp

Autonomy and responsibility

Job summary

PCR Digital is seeking an experienced Recruitment Operations Manager to own onboarding, compliance and operational delivery for contractors. This role combines day-to-day operations with process improvement and systems ownership to help PCR scale efficiently.

Ideal candidates will have strong contractor compliance knowledge, CRM experience and a proactive, solutions-focused approach, with a can-do mindset for continuous improvement and stakeholder collaboration.

Qualifications

• Experience in operations within a contract recruitment agency.
• Strong understanding of contractor compliance, umbrella companies and IR35.
• Excellent organisational and communication skills.
• Experience improving processes and implementing change.
• Ability to balance detailed administration with strategic thinking.
• Proficiency with CRM systems and technology platforms.

Responsibilities

• Own onboarding, compliance and operational delivery for contractors.
• Review and negotiate commercial contract terms.
• Prepare statements of work for client engagements.
• Manage timesheet, invoicing and contractor administration.
• Own CRM and lead system improvement projects.
• Drive automation and process optimization initiatives.
• Maintain supplier relationships with tech, marketing and service partners.
• Provide HR administration and business support.
• Ensure accurate operational controls and documentation.
• Support PCR's B Corp commitments.

Skills

Contract recruitment

Contractor compliance

CRM systems

Process improvement

Contract negotiation

Invoicing

HR administration

Stakeholder management

Onboarding

Job description

PCR Digital is seeking an experienced Recruitment Operations Manager to own onboarding, compliance and operational delivery for contractors. This role combines day-to-day operations with process improvement and systems ownership to help PCR scale efficiently.

Ideal candidates will have strong contractor compliance knowledge, CRM experience and a proactive, solutions-focused approach, with a can-do mindset for continuous improvement and stakeholder collaboration.