Recovery & Support Officer - Flexible Hours

South Norfolk and Broadlands Council; Norwich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are looking for a Recovery Officer to manage a varied caseload of Council Tax cases, progressing recovery actions and coordinating with Enforcement Agents. You will assess circumstances, determine the right next steps, and work with teams to connect customers with support where needed.

You’ll handle cases up to court where required, keeping accurate records and ensuring fair, professional decisions while balancing tough conversations with empathy for

Qualifications

• GCSEs including Maths and English; strong organisation and time-management required.
• Experience with Council Tax, recovery, or court work is advantageous.
• Willingness to work with enforcement agents and support services.

Responsibilities

• Progress recovery actions and progress cases to court when needed.
• Prepare cases for court and attend court as required.
• Work with Enforcement Agents and support services to assist customers experiencing financial difficulty or vulnerability.
• Maintain accurate records and communicate decisions clearly.

Skills

Organisation & time management

Negotiation / influencing

Attention to detail

IT skills

Education

5 GCSEs including Maths & English

Tools

Revenues system software

Microsoft Office

Job description

South Norfolk and Broadland Councils are looking for a Recovery Officer to manage a varied caseload of Council Tax cases, progressing recovery actions and coordinating with Enforcement Agents. You will assess circumstances, determine the right next steps, and work with teams to connect customers with support where needed.

You’ll handle cases up to court where required, keeping accurate records and ensuring fair, professional decisions while balancing tough conversations with empathy for