Housing Benefits Recovery & Control Officer (Hybrid)

Surreyheath; Camberley; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

23 days annual leave rising to 28 days

Bank Holidays

Local government pension scheme

Free parking

Subsidised gym membership

Cycle to work scheme

Kaarp benefits discounts

Laptop and mobile phone provided

Job summary

Surrey Heath Borough Council is recruiting a Housing Benefits Overpayments & Control Officer to manage overpayments, issue invoices and monitor repayments. You will work with the Benefits Manager to deliver accurate, timely housing benefit and council tax support services.

The role requires experience in Revenues and Benefits, strong data analysis, and excellent IT skills. The post supports flexible and hybrid working patterns in a customer-focused public service environment.

Qualifications

• Experience in a Revenues and Benefits environment with Housing Benefit overpayments.
• GCSE level or equivalent literacy and numeracy.
• Ideally membership of IRRV or equivalent qualification.
• Excellent IT skills and ability to analyse complex data.

Responsibilities

• Manage an overpayment caseload and issue invoices.
• Negotiate and monitor repayment arrangements with debtors.
• Prepare weekly Housing Benefit payment runs and reconcile payments.
• Maintain records with data validation and cleansing; action DWP data matches.

Skills

Benefits administration

Data analysis

Customer service

IT skills

Education

GCSE level

IRRV qualification (or Level 3+ Revenues & Benefits)

Tools

Microsoft Office

Revenues & Benefits systems

Document management systems

Job description

Surrey Heath Borough Council is recruiting a Housing Benefits Overpayments & Control Officer to manage overpayments, issue invoices and monitor repayments. You will work with the Benefits Manager to deliver accurate, timely housing benefit and council tax support services.

The role requires experience in Revenues and Benefits, strong data analysis, and excellent IT skills. The post supports flexible and hybrid working patterns in a customer-focused public service environment.