Recharge & Service Administrator

Kelling Group; Huntingdon; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Birthday off

Life Insurance

Referral scheme

Cycle to work

Long service awards

Pension scheme

Healthcare plan

Learning & Development

Job summary

Kelling Group in Normanton Head Office seeks a focused Recharge Controller to support the Service, Technical and Recharge Team. This permanent, full-time role (40 hours per week) reports to the Customer Experience and Recharge Manager.

You will handle tasks such as sending PCN charges, chasing PO numbers, updating spreadsheets, notifying customers of damage, following up with garages, and handling exchange requests, all while following the employee handbook.

Qualifications

• Solid knowledge of Microsoft Office programmes.
• At least 2 years’ experience in a similar role.
• Strong organisational and planning skills.
• Ability to prioritise workload and work under pressure.
• Detail orientated with the ability to meet tight deadlines.
• Ability to multitask.

Responsibilities

• Sending PCN charges to customers.
• Chasing customers for PO numbers and actioning Po numbers received.
• Updating spreadsheets.
• First notifications of damage to customers.
• Chasing garages for updates regarding repairs.
• Complete exchange requests.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your manager.

Skills

MS Office

Organisational skills

Time management

Attention to detail

Multitasking

Prioritisation

Job description

Kelling Group in Normanton Head Office seeks a focused Recharge Controller to support the Service, Technical and Recharge Team. This permanent, full-time role (40 hours per week) reports to the Customer Experience and Recharge Manager.

You will handle tasks such as sending PCN charges, chasing PO numbers, updating spreadsheets, notifying customers of damage, following up with garages, and handling exchange requests, all while following the employee handbook.