Incident And Resolution Controller

Generator Power; Wakefield; Presencial; GBP 23.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company pension scheme

Company Loyalty Scheme

On-site parking

Descripción de la vacante

Generator Power, the UK's largest independent rental generator company, is seeking a Service Controller to join the Normanton team. The role handles service administration for a diverse fleet from 10kVA to 1250kVA and supports customers across industries.

You will manage warranty processes, service lists, and job sheets while assisting with management reports and fuel management tasks. The position is full-time with 40 hours per week, Tue-Fri evenings and Saturdays, based at the Normanton site.

Formación

• Previous administration or office-based experience.
• Plant or service industry experience.
• Ability to accurately and efficiently sort data.

Responsabilidades

• Handle customer calls for the Service Department.
• Manage manufacturer warranty processes.
• Process chargeable and non-chargeable job sheets.
• Record duty on-call forms and update breakdown lists.
• Consolidate, create, and distribute service and overdue lists.
• Process on/off hires and exchanges on service lists.
• Assist in the production of management reports.
• Plan and maintain the EE Service list, including permit applications.
• Oversee the running of the UU Service Contract.
• Support the fuel management function.

Conocimientos

Customer service

Data entry

Organisational skills

Descripción del empleo

Generator Power is the UK’s largest independent rental generator company, operating a fleet from 10kVA to 1250kVA and supporting industries including offshore oil and gas, telecoms, manufacturing, events, and construction. With 26 years’ industry experience, Generator Power continues to grow and is now looking for a Service Controller to join our team in Normanton.

• Company pension scheme.
• Company Loyalty Scheme.
• On-site parking.

Hours:

• Full-time, permanent role.
• 40 hours per week - Tue - Fri 10am / 7pm and then Saturday 7am - 7pm (12 hour shift).

Duties / Responsibilities: (Including but not limited to)

• Handle customer calls for the Service Department.
• Manage manufacturer warranty processes.
• Process chargeable and non-chargeable job sheets (including Fuel Utilities, Fuel 4x4, and ENW own sets).
• Record duty on-call forms and update breakdown lists.
• Consolidate, create, and distribute service and overdue lists.
• Process on/off hires and exchanges on service lists.
• Assist in the production of management reports.
• Plan and maintain the EE Service list, including permit applications.
• Oversee the running of the UU Service Contract.
• Support the fuel management function.

Experience Required:

• Previous administration or office-based experience.
• Plant or service industry experience.
• Ability to accurately and efficiently sort data.