Service Controller – Data & Dispatch Specialist

Generator-Power; Ackton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme.

Company Loyalty Scheme.

On-site parking.

Job summary

Generator Power in Normanton is seeking a Service Controller to join their growing team. The role involves handling customer calls, warranty processes, and service list management for a wide range of generators from 10kVA to 1250kVA.

Successful candidates will have prior administration experience, service industry exposure, and strong Excel skills. The position offers full-time hours with a 40-hour week and a rotating shift pattern outward from Tuesday to Sunday.

Qualifications

• Previous administration or office-based experience.
• Plant or service industry experience.
• Service Controller experience preferred.
• Strong Excel skills essential.
• Ability to accurately and efficiently sort data.

Responsibilities

• Handle customer calls for the Service Department.
• Manage manufacturer warranty processes.
• Process chargeable and non-chargeable job sheets (including Fuel Utilities, Fuel 4x4, and ENW own sets).
• Record duty on-call forms and update breakdown lists.
• Consolidate, create, and distribute service and overdue lists.
• Resolve service list queries.
• Process on/off hires and exchanges on service lists.
• Assist in the production of management reports.
• Plan and maintain the EE Service list, including permit applications.
• Oversee the running of the UU Service Contract.
• Support the fuel management function.

Skills

Administrative tasks

Data handling

Customer service

Tools

Excel

Job description

Generator Power in Normanton is seeking a Service Controller to join their growing team. The role involves handling customer calls, warranty processes, and service list management for a wide range of generators from 10kVA to 1250kVA.

Successful candidates will have prior administration experience, service industry exposure, and strong Excel skills. The position offers full-time hours with a 40-hour week and a rotating shift pattern outward from Tuesday to Sunday.