Receptionist (Zero-Hours)

AIRE Ancient Baths Copenhagen; Greater London; Hybrid; GBP 25,000 - 29,000; Part time

Benefits offered by this job

Zero-Hours contract

Weekend & bank holiday supplement 10%

Tips

30% off AIRE experiences worldwide

Complimentary gym access

Pension contributions

Birthday gift (AIRE experience)

Benefits & savings platform

Enhanced maternity/paternity pay

Birthday gift experience

Employee of the month

Canteen with coffee/fruits

Referral program

Company pension contribution

Inclusive work environment

Job summary

AIRE Ancient Baths London is seeking a Receptionist to join our Covent Garden site. You will manage the reception area, greet guests, answer calls and emails, and promote our experiences with a friendly, service‑driven attitude.

We offer a zero‑hours contract with an hourly rate of £13.68, plus a 10% supplement for weekends/bank holidays, tips, and attractive employee benefits including discounts of 30% on AIRE experiences worldwide, gym access, and pension contributions.

Qualifications

• Experience in the hospitality industry.
• Professional English level required.
• You are completely customer-oriented and have excellent interpersonal skills.
• Your schedule is flexible. The rota can include shifts in the mornings, evenings, nights, weekends and bank holidays.

Responsibilities

• Greeting, welcoming, and escorting the guests to the different rooms.
• Answering incoming calls and emails.
• Addressing questions and complaints.
• Servicing of amenities during the waiting time.
• Creating sales opportunities, promoting and upselling.

Skills

Hospitality experience

Customer service

Professional English

Flexible rota

Job description

The role

AIRE is looking for a Receptionist to join our site in London, awarded as London’s Spa of the Year 2023, 2024 and 2025. You will join our team and be responsible to manage the reception area, coordinating all the front desk activities in your shift with outstanding customer service by demonstrating a friendly and courteous attitude.

Key responsibilities

• Greeting, welcoming, and escorting the guests to the different rooms.

• Answering incoming calls and emails.

• Addressing questions and complaints.

• Servicing of amenities during the waiting time.

• Creating sales opportunities, promoting and upselling.

Who you are

• Experience in the hospitality industry.

• Professional English level is required.

• You are completely customer-oriented and have excellent interpersonal skills.

• Your schedule is flexible. The rota can include shifts in the mornings, evenings, nights, weekends and bank holidays.

Shift patterns

• Shifts are organised on a rotating schedule and are planned at least two weeks ahead.

• Operating hours start at 7:00 AM and end at 11:30 PM. Shifts are a maximum of 8.5 hours (including break). Operating days are Monday to Sunday, including bank holidays.

Why you should join us

• Zero-Hours contract.

• Hourly rate: Your hourly rate will be £13.68.

• Additional pay opportunities: We offer 10% supplement pay for weekends and bank holidays. In addition, you can earn tips.

• Career progression: Explore career progression opportunities within our team.

• Discounts: Benefit from 30% off our AIRE experiences worldwide.

• Complimentary gym access.

• Employee benefits & saving platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.

• Enhanced maternity and paternity pay and time off.

• Birthday gift: Enjoy an AIRE experience on your birthday!

• Employee of the month benefits.

• Canteen perks: Access to coffee and fruits at our canteen.

• Referral program: Get rewarded for referring potential colleagues.

• Pension contribution: AIRE will contribute to your pension scheme.

• Inclusive work environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.

• Extra days holiday based on years of service.

About us

AIRE Ancient Baths offer a timeless relaxation experience, inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings in major global cities.
At AIRE, we are delighted to have a global presence with eight established centres in cities such as NYC, Chicago, London, Copenhagen, Toronto, Barcelona, Sevilla, Almeria, and Vallromanes. Looking ahead, we are excited about our upcoming Los Angeles and Madrid facilities.

The London venue

You will be delighted with our place in London, located in the Covent Garden district, where the townhouse of James Matthew Barrie, the author of Peter Pan, has been given a new lease of life and now is part of the magical AIRE atmosphere.