Front Desk Manager

AIRE Ancient Baths; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Pension contribution

Career progression

Birthday gift

Enhanced maternity and paternity pay

Discounts: 30% off AIRE experiences

Complimentary gym access

Employee benefits & savings platform

Inclusive work environment

Extra days holiday based on years of服务

Job summary

AIRE Ancient Baths in London is seeking a Front Desk Manager to oversee the front desk and guest experiences, reporting to the site Director. You will lead the front desk team to ensure excellence in service and a smooth operation.

You will develop protocols, recruit/train staff, manage rotas and holidays, and drive upselling. Excellent English, strong communication, and a collaborative mindset are essential; right to work in the UK is required.

Qualifications

• Minimum 2 years in a similar Front Desk or hospitality role.
• Experience in hospitality operations.
• Excellent English language skills.
• Strong communication and customer-oriented mindset.
• Able to work nights, holidays and weekends when needed.
• Right to work in the UK.

Responsibilities

• Manage all front desk operations and guest experience.
• Develop and implement front desk protocols.
• Recruit, train and coordinate the front desk team; manage workload, rota, holidays and absences.
• Create sales opportunities and upselling; track front desk stock and order materials.

Skills

Customer service

Communication

Teamwork

English proficiency

Job description

At AIRE we are looking for a Front Desk Manager to join our London team. The Front Desk Manager is a key role in order to ensure a smooth operation while taking care of our guest's experience. Reporting to the site's Director, the Front Desk Manager will be responsible for managing all the Front desk, as well as, helping the team to deliver their best performance each day in order to guarantee excellence in our service.

• We give high importance to our customer experience so you will solve customer needs and complaints, working closely with all AIRE departments.
• Develop the Front Desk protocols in accordance with the current ones.
• Recruit, train, and coordinate the front desk team; as well as manage the workload, rota, holidays, and absences.
• Create sales opportunities and promote upselling. As well as keep tracking of all the front desk stock and order the material need it.

Whom are we looking for?

• At least 2 years' prior experience in a similar position.
• You have experience working within hospitality operations.
• You are an executor and know how to kick off new protocols or activities.
• It's important for you to work in a team and cultivate a collaborative work environment, you have a positive attitude.
• You have excellent English skills
• You are a great communicator, completely customer-oriented with noticeable commercial expertise
• You are able flexible and able to work nights, holidays, and weekends when need it
• You possess the right to work in the UK

What We Offer To You

• Permanent contract
• Pension contribution: AIRE will contribute to your pension scheme.
• Career progression: Explore career progression opportunities within our team.
• Birthday gift: Enjoy an AIRE experience on your birthday!
• Enhanced maternity and paternity pay and time off.
• Discounts: Benefit from 30% off our AIRE experiences worldwide.
• Complimentary gym access.
• Employee benefits & saving platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.
• Inclusive work environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.
• Extra days holiday based on years of service.

About Us

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities. At AIRE, we are proud to have an international presence with 10 established centers: NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, Vallromanes, Toronto. We are looking towards the future with the soon-to-be-opened Los Angeles and Madrid facilities. We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.