Spa Receptionist

Harri; City of Westminster; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Service charge

Wagestream access

Health and dental benefits

Employee discounts

Complimentary meals on shift

Referral bonus

Flexible scheduling

Training and development

Annual leave increase

Cycle to work

Volunteer day

Job summary

Firmdale Hotels is seeking a Spa Receptionist to join its renowned luxury spa team in London. You will manage reservations, greet guests, and collaborate with therapists to deliver an exceptional spa journey across eight properties.

The role emphasizes discretion, professional presentation, and a guest-first attitude in a 5-star environment. Benefits include competitive salary (£29,600 + service charge), Wagestream access, discounted perks, uniform care, training, and generous holiday allowance.

Qualifications

• Passion for delivering exceptional customer service.
• Extensive knowledge of a variety of spa treatments and products.
• Outstanding communication skills, both verbal and written.
• Exceptional time management and attention to detail.
• Strong team player with resilience and a drive for excellence.
• Ability to handle high-profile clients with professionalism and discretion.
• Previous experience as a Spa Receptionist in a 5-star hotel or luxury spa is advantageous.
• Commitment to maintaining a high standard of personal presentation.

Responsibilities

• Coordinate spa reservations across eight London properties with seamless scheduling.
• Advise guests on spa packages and treatments with expert knowledge.
• Build guest loyalty and cultivate strong relationships.
• Oversee daily spa and gym operations, ensuring cleanliness and organization.
• Assist in meeting and exceeding spa sales targets.
• Welcome guests warmly and set a premium tone for their visit.
• Collaborate with Spa Therapists to exceed guest expectations.
• Manage opening/closing, payments and administrative tasks.
• Ensure facilities are well-stocked and well-presented.

Skills

Customer service

Spa knowledge

Communication skills

Time management

Discretion

Team player

Professional presentation

High-end hospitality

Job description

Join the vibrant Soholistic team at Firmdale Hotels and become a crucial part of our renowned Spa Receptionist team. As a Spa Receptionist, you will embody our commitment to exceptional service, working closely with the Spa Manager to ensure our guests experience the epitome of relaxation and luxury across all eight of our prestigious London properties.

As a Spa Receptionist, you will be at the forefront of delivering outstanding service, managing spa reservations, and curating memorable experiences for our guests. Your warm demeanour, excellent communication skills, and impeccable presentation will set the tone for their spa journey, ensuring every moment is tailored to their needs.

Responsibilities

• Coordinate spa reservations across all eight London properties, ensuring seamless scheduling and personalized experiences.
• Develop comprehensive knowledge of our spa packages and treatments to expertly advise guests on their options.
• Cultivate strong relationships with guests, fostering loyalty and building a loyal client base.
• Maintain the smooth operation of the spa and gym facilities on a daily basis, upholding our high standards of cleanliness and organisation.
• Meet and exceed sales targets set by the Spa Manager, promoting products and services to enhance guest experiences.
• Provide a warm and inspiring welcome to all guests, creating a positive first impression.
• Collaborate closely with Spa Therapists to ensure guest expectations are consistently exceeded.
• Take ownership of spa reception duties, including opening and closing procedures, payment processing, and administration tasks.
• Uphold immaculate standards in all facilities, ensuring supplies are stocked and amenities are readily available.

What you Need

• Passion for delivering exceptional customer service and exceeding guest expectations.
• Extensive knowledge of a variety of spa treatments and products.
• Outstanding communication skills, both verbal and written.
• Exceptional time management and attention to detail.
• Strong team player with resilience and a drive for excellence.
• Ability to handle high-profile clients with professionalism and discretion.
• Previous experience as a Spa Receptionist in a 5-star hotel or luxury spa is advantageous.
• Commitment to maintaining a high standard of personal presentation.

What We Offer

• Competitiveannual salary of £ 29,600.00 plus service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.