Receptionist / Telephonist - Ophthalmology

Mid Cheshire Hospitals NHS Foundation Trust; City of Edinburgh; On-site; GBP 20,000 - 23,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust is seeking a Receptionist / Telephonist for the Ophthalmology department. The role is full-time, five days a week (Mon-Fri) on the reception desk and in the call centre, delivering high-quality booking services by telephone.

The post requires customer service and call centre background and the ability to work under pressure while maintaining accuracy and professionalism.

Qualifications

• Customer service background required.
• Call centre experience preferred.
• Excellent communication and organisational skills essential.

Responsibilities

• Handle bookings and rearrange appointments over the telephone.
• Provide reception and call centre support across the Ophthalmology department.
• Be flexible with working hours and workload to support a busy team.
• Liaise with patients and colleagues with a courteous, accurate approach.

Skills

Customer Service

Call centre

Job description

Mid Cheshire Hospitals NHS Foundation Trust

Receptionist / Telephonist - Ophthalmology

The closing date is 19 November 2026

We are currently seeking a Receptionist / Telephonist to join our Ophthalmology department. This position is Full -Time, working over 5 days Monday-Friday) to provide support for our busy department. The role involves working on our reception desk and in our call centre.

The post holder will be required to have Customer Service & Call centre background.

Main duties of the job

The post holder will be required to provide high quality of booking and rearrange appointments over the telephone and will need to be flexible in their working.

Excellent accuracy, organisational, delegation and communication skills are essential for this post, liaising with both the general public and colleagues.

The successful applicant will be expected to organise their workload and co-ordinate their activities. The ability to work under pressure and to use one's own initiative is also essential in this role. Excellent accuracy, organisational and communication skills are essential for this post, liaising with both the general public and colleagues.

About us

Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K). The Trust provides high quality planned and emergency care, cardiac, critical care, child health, maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.

The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through our Central Cheshire Integrated Care Partnership.

We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Job responsibilities

• Have a flexible attitude
• Be work Orientated
• Have an Out of the Box attitude
• Have a confident and enthusiastic personality
• Have a natural enthusiasm to help people
• Show empathy to callers when required
• Have a positive attitude
• Be a great team player

Person Specification

Experience

Experience

• Customer Service

Experience

• Call centre experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Mid Cheshire Hospitals NHS Foundation Trust