Receptionist / Telephonist - Ophthalmology

Mid Cheshire Hospitals NHS Foundation Trust; Bradfield Green; Presencial; GBP 18.000 - 22.000; Jornada completa

Descripción de la vacante

Mid Cheshire Hospitals NHS Foundation Trust is seeking a Receptionist/Telephonist to join the Ophthalmology department on a full-time basis, Monday to Friday.

You will manage the reception desk and call centre duties, book and rearrange appointments by telephone, and provide high-quality customer service with accuracy and good organisation. The role requires a friendly, proactive approach and the ability to work under pressure.

Formación

• Experience in customer-facing roles
• Strong telephone manner and ability to handle enquiries
• Accurate data entry and appointment booking
• Ability to work as part of a team

Responsabilidades

• Operate reception desk and call centre duties in Ophthalmology.
• Book and rearrange appointments by telephone with accuracy.
• Provide high-quality customer service to patients and colleagues.

Conocimientos

Customer service

Call centre experience

Communication skills

Public liaison

Herramientas

Office 365

Descripción del empleo

We are currently seeking a Receptionist / Telephonist to join our Ophthalmology department. This position is Full -Time, working over 5 days Monday-Friday) to provide support for our busy department. The role involves working on our reception desk and in our call centre.
The post holder will be required to have Customer Service & Call centre background. The post holderwill be required to provide high quality of booking and rearrange appointments over the telephone and will need to be flexible in their working. Excellent accuracy, organisational, delegation and communication skills are essential for this post, liaising with both the general public and colleagues. The successful applicant will be expected to organise their workload and co-ordinate their activities. The ability to work under pressure and to use one's own initiative is also essential in this role. Excellent accuracy, organisational and communication skills are essential for this post, liaising with both the general public and colleagues.,

• Have a flexible attitude
• Be work Orientated
• Have an 'Out of the Box' attitude
• Have a confident and enthusiastic personality
• Be Computer literate [Office 365 necessity]
• Have a natural enthusiasm to help people
• Show empathy to callers when required
• Have a positive attitude
• Be a great team player
  Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K). The Trust provides high quality planned and emergency care, cardiac, critical care, child health, maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
• The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through our Central Cheshire Integrated Care Partnership. We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community. At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.