Receptionist / Telephonist - Ophthalmology

Mcht; Crewe; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust is inviting applications for a Receptionist / Telephonist in Ophthalmology at Leighton Hospital, Crewe. The role is full-time (37.5 hours) over five days, involving front desk and call centre work, with a strong emphasis on accurate booking and patient liaison.

The post requires customer service and call centre background, excellent communication, and the ability to work under pressure while coordinating tasks and workload efficiently.

Qualifications

• Customer service experience required.
• Call centre experience preferred.
• Excellent communication and organisational skills.

Responsibilities

• Handle telephone bookings and rearrange appointments for ophthalmology patients.
• Organise workload and coordinate activities, liaising with the public and colleagues.
• Provide high-quality reception and call centre support under pressure.

Skills

Customer Service

Call centre experience

Job description

Receptionist / Telephonist - Ophthalmology

Band 2

Main area Telephonist/Receptionist Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week Job ref 412-S&C-8304071

Site Leighton Hospital Town Crewe Salary £25,272 pa Salary period Yearly Closing 19/11/2026 23:59

Job overview

We are currently seeking a Receptionist / Telephonist to join our Ophthalmology department. This position is Full -Time, working over 5 days Monday-Friday) to provide support for our busy department. The role involves working on our reception desk and in our call centre.

The post holder will be required to have Customer Service & Call centre background.

Main duties of the job

The post holder will be required to provide high quality of booking and rearrange appointments over the telephone and will need to be flexible in their working.

Excellent accuracy, organisational, delegation and communication skills are essential for this post, liaising with both the general public and colleagues.

The successful applicant will be expected to organise their workload and co-ordinate their activities.The ability to work under pressure and to use one’s own initiative is also essential in this role.Excellent accuracy, organisational and communication skills are essential for this post, liaising with both the general public and colleagues.

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K). The Trust provides high quality planned and emergency care, cardiac, critical care, child health, maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.

The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through our Central Cheshire Integrated Care Partnership.

We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Detailed job description and main responsibilities

• Have a flexible attitude
• Be work Orientated
• Have an ‘Out of the Box’ attitude
• Have a confident and enthusiastic personality
• Have a natural enthusiasm to help people
• Show empathy to callers when required
• Have a positive attitude
• Be a great team player

Person specification

Experience

Experience

• Customer Service

Experience

• Call centre experience

Key Messages

We are a forces-friendly employers.

Candidates should ensure that all submissions and interactions reflect the candidate’s own skills, experience, and understanding. Any use of AI that compromises the integrity, fairness, or authenticity of the recruitment process may result in disqualification from consideration, withdrawal of offer, or dismissal if this these circumstances come to light post hire.

Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up-to-date information about whether the role they are applying for (incl. offered salary) is eligible.

Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.

We actively promote flexible working so please discuss any requirements you may have with us.

Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.

All correspondence will be sent via the email address you have registered as your TRAC account.Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.

Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.

You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.

We do not reimburse travel to interview expenses.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Kate Edwards Job title Interim Service Manager Email address [e-mail] Telephone number 01270 612002 Additional information Karen Buckley-Benbow - [e-mail] 01270 612002