Receptionist / Administration Assistant - Gynaecology

Mid Cheshire Hospitals NHS Foundation Trust; City of Edinburgh; Presencial; GBP 11.000 - 19.000; A tiempo parcial

Descripción de la vacante

Mid Cheshire Hospitals NHS Foundation Trust in Leighton Hospital is seeking a Band 2 Receptionist/Administration Assistant for the Gynaecology Outpatients team. You will provide front-of-house reception, data entry and appointment management to support busy clinics.

The role requires good IT and communication skills, a tidy, multitasking approach. The post is 22.5 hours per week, Monday to Wednesday, 8:15am–5:30pm, with duties spanning patient administration and health records.

Formación

• Previous office/administration experience.
• Previous NHS experience.
• Good communication and organisational skills.

Responsabilidades

• Provide a comprehensive administrative service and front-of-house reception for the Gynaecology Outpatients team.
• Booking appointments and managing patient flow within clinics.
• Input data and maintain patient records in the health records system.
• Answer telephone queries promptly and direct patients/visitors accordingly.
• Support RTT pathways and ensure data quality across PAS and related systems.

Conocimientos

NHS experience

Office administration

Customer service

Communication skills

Educación

GCSEs including Maths and English

Descripción del empleo

Mid Cheshire Hospitals NHS Foundation Trust

Receptionist / Administration Assistant - Gynaecology

The closing date is 19 November 2026

We are looking for a motivated Band 2 Clerical Assistant / Receptionist to join our Reception Team in the Gynaecology Department at Leighton Hospital. The post holders will provide general administrative duties and front of house reception services for a busy Outpatient department.

We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner.

Good IT skills as well as a keen eye for detail and ability to multitask are skills that are vital in this busy role, as you will be supporting the team with a range of administrative tasks.

The post is 22,5 hrs per week, Monday, Tuesday & Wednesday, 7.5hrs per day between 8.15am and 17.30pm.

Main duties of the job

The post-holder will play an important role within the team to provide efficient and comprehensive administrative support to ensure the smooth running of the clinic coordinating / reception team and duties will include, but are not limited to,welcoming and receiving patients & visitors into the Gynaecology Outpatient Department, booking patients in and out of clinics, data inputting, telephone queries, care records management, booking appointments.

You may also be required to cover other admin roles at times.

About us

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.

The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Job responsibilities

1. 1. Provide a comprehensive administrative service on behalf of the Trust, undertaking all relevant work-related tasks including: a. Referral management: creating referrals, waiting list entries and maintaining patient demographics and data quality on the patient administration system.b. Appointment management: booking appointments, arranging transport.c. Health Records management: retrieval, preparation and filing patient information/data - including preparing notes for clinic.d. General administration: printing correspondence, photocopying or e-mailing reports/letters according to the requirements of the service.e. Managing data quality: Pro-actively managing the data quality within a number of Trust Systems including Patient Administration System (PAS), NHS e-Referral Service, Bookwise and Envoy.f. Referral to Treatment (RTT) pathways: Ensuring that outpatient attendances are confirmed and outcomes are recorded via the RTT pathways. Supporting the Trust to achieve local and national targets and generate income.
2. 2. Maintain systems and processes, adhering to standard operating procedures, facilitating accurate, timely access to patient information/data within the health records either via hard copy or electronic format complying with quality standards and information governance procedures.
3. 3. Provide a professional reception service, greeting patients, public and all visitors as they arrive or on the telephone, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly.
4. 4. Pro-actively manage the data quality within the patient administration system, thus ensuring that patient demographic information is accurate, outpatient attendances are confirmed and outcomes are recorded via the Referral to Treatment (RTT) pathways. Supporting the Trust to achieve local and national targets and generate income.
5. 5. Maintain health records following clinical review, updating patient information/data in accordance to agreed quality standard, locating and retrieving supplementary documentation as required. Filing diagnostic reports and essential documents in the chronological order within the health record.
6. 6. Maintain the case note tracking system, ensuring that individual health records can be located in a timely manner. Promptly raising issues with functionality, reporting difficulties and hold-ups and support the identification of potential solutions.
7. 7. Access all appropriate systems to obtain correspondence, clinic management and retrieve results, as and when required.
8. 8. Maintain constructive relationships with others, within and across Trust and with external stakeholders e.g. General Practitioner surgeries, in order to improve the effectiveness and efficiency of services to patients.
9. 9. Provide an efficient contact centre service, greeting patients, relatives and carers in a professional manner, dealing with their enquiries promptly, taking action as necessary.

Person Specification

Experience

• Previous office / administration experience
• Previous NHS experience

Skills

• Good verbal communication with the ability to communicate with a wide variety of individuals
• Effective customer service skills - face to face and telephone

Skills

• Knowledge of Trust IT systems

Education

• Good understanding of maths & English
• GSCE or equivalent, grade C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Mid Cheshire Hospitals NHS Foundation Trust