Ophthalmology Front Desk & Call Centre Associate

Mid Cheshire Hospitals NHS Foundation Trust; Bradfield Green; Presencial; GBP 18.000 - 22.000; Jornada completa

Descripción de la vacante

Mid Cheshire Hospitals NHS Foundation Trust is seeking a Receptionist/Telephonist to join the Ophthalmology department on a full-time basis, Monday to Friday.

You will manage the reception desk and call centre duties, book and rearrange appointments by telephone, and provide high-quality customer service with accuracy and good organisation. The role requires a friendly, proactive approach and the ability to work under pressure.

Formación

• Experience in customer-facing roles
• Strong telephone manner and ability to handle enquiries
• Accurate data entry and appointment booking
• Ability to work as part of a team

Responsabilidades

• Operate reception desk and call centre duties in Ophthalmology.
• Book and rearrange appointments by telephone with accuracy.
• Provide high-quality customer service to patients and colleagues.

Conocimientos

Customer service

Call centre experience

Communication skills

Public liaison

Herramientas

Office 365

Descripción del empleo

Mid Cheshire Hospitals NHS Foundation Trust is seeking a Receptionist/Telephonist to join the Ophthalmology department on a full-time basis, Monday to Friday.

You will manage the reception desk and call centre duties, book and rearrange appointments by telephone, and provide high-quality customer service with accuracy and good organisation. The role requires a friendly, proactive approach and the ability to work under pressure.