Ophthalmology Front Desk & Call Centre Agent

Mid Cheshire Hospitals; Crewe; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust in Crewe is seeking a Receptionist/Telephonist for Ophthalmology. This full-time role covers reception duties and call centre work, Monday to Friday, supporting a busy department and ensuring smooth booking of appointments over the phone.

You will need Customer Service and Call Centre experience, with excellent accuracy, organisational and communication skills, and the ability to work under pressure.

Qualifications

• Experience in customer service and call centre environments.
• Ability to book and rearrange appointments via telephone.
• Excellent accuracy and organisational skills, with clear communication.

Responsibilities

• Provide reception desk support and operate our call centre.
• Book and rearrange patient appointments over the telephone.
• Coordinate workload and liaise with patients and colleagues.

Skills

Customer service

Call centre

Communication

Organisation

Accuracy

Teamwork

Job description

Mid Cheshire Hospitals NHS Foundation Trust in Crewe is seeking a Receptionist/Telephonist for Ophthalmology. This full-time role covers reception duties and call centre work, Monday to Friday, supporting a busy department and ensuring smooth booking of appointments over the phone.

You will need Customer Service and Call Centre experience, with excellent accuracy, organisational and communication skills, and the ability to work under pressure.