Clerical Officer / Receptionist

Betsi Cadwaladr University Health Board; Chirk; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Clerical Officer / Receptionist role at the Community Hospital in Chirk offers an opportunity to provide friendly patient-centred front-line support. Welsh language skills need to be learnt within 12 months, and applications from Welsh or English speakers are equally welcome.

You will work as part of a team, handling general clerical tasks, data entry, and patient enquiries with a flexible approach, and you may be asked to operate across different departments to meet service needs within

Qualifications

• GCSE English grade C or equivalent or experience.
• IT/word processing qualification (e.g. RSA 2).
• ECDL or NVQ Level 1 in customer service desirable.

Skills

Input information accurately

Work in busy environment

Communicate with patients tactfully

Resolve issues on the spot

Multitask in busy office

Education

GCSE English grade C+

IT/word processing qualification

ECDL

NVQ Level 1 in customer service

Job description

Job Overview

Welsh language skills need to be learnt when appointed to the post within 12 months. Welsh and/or English speakers are equally welcome to apply. An exciting opportunity has arisen to become part of a team as a Clerical Officer / Receptionist in the charming Community Hospital based in the town of Chirk.

Main duties of the job

The successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on ones own initiative but also as part of a team.

The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible.

A flexible approach to this post is essential, as well as superb communications and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales.

Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person specification

Qualifications

• GCSE grade C or above (or equivalent) in English language or equivalent level of experience
• IT or word processing qualification (e.g. RSA 2 or equivalent experience)

Desirable criteria

• ECDL
• NVQ Level 1 or equivalent in customer service

Experience

• Experience of using a computer system (e.g. GP clinical IT system)
• Previous experience of working in a reception/office environment
• Experience of working with the general public

Skills

• Ability to input information onto a computer system with accuracy
• Ability to work in a busy environment, and deal with a number of different tasks simultaneously
• Ability to communicate tactfully with patients
• Ability to resolve issues ‘on the spot’ using own judgement
• Ability to multitask in a busy office environment

Knowledge

• An understanding of confidentiality involved with post
• Knowledge of a range of work procedures and practices

Personal Qualities

• Well motivated
• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Ability to determine own work load priorities
• Flexible approach to work
• Welsh language skills need to be learnt when appointed to the post within 12 months