Relief Ward Clerk

NHS; Rhyl; Remote; GBP 24,000 - 29,000; Part time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking a Relief Ward Clerk at Glan Clwyd Hospital in Rhyl. The role supports ward clerical duties, handling patient contacts, and providing confidential admin support to nursing staff.

The post requires Welsh language ability and offers NHS benefits, with training provided. You will work Monday and Tuesday, 15 hours per week, contributing to high-quality patient care within a busy hospital ward.

Qualifications

• Maths/English GCSE or equivalent.
• NVQ 2 in Administration; NVQ in Customer Service; ECDL.
• Experience in ward duties or health care environment is desirable.

Responsibilities

• First point of contact for patients, relatives and visitors to the Ward.
• Provide efficient clerical support to nursing staff on the Ward.
• Maintain confidentiality and professional telephone manners for patient care inquiries.
• Desirable WPAS knowledge; full training will be provided.

Skills

IT Skills

WPAS Case note tracking

Understanding of medical records

Data protection awareness

Education

Maths/English GCSE or equivalent

NVQ 2 in Administration

NVQ in Customer Service

ECDL

Job description

Main area Relief Ward Clerk Grade Band 2 Contract Permanent: Monday & Tuesday Hours Part time - 15 hours per week (Monday & Tuesday) Job ref 050-AC247-1026W

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Glan Clwyd Hospital Town Rhyl Salary £26,300 per annum, pro rata Salary period Yearly Closing 28/10/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The ability to speak Welsh is essential for this post

An exciting opportunity has arisen for a Relief Ward Clerk to join the Team at Glan Clwyd Hospital.

To work as a member of a team providing an efficient and comprehensive clerical support service for the Ward thereby supporting the delivery of high quality service to patients and staff within the Department.

This is a great opportunity to work in and part of the NHS and support your communities with their Health Care.

Main duties of the job

The successful candidate will be the first point of contact for patients, relatives and visitors to the Ward and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.

Working as part of the Ward Team the post holder will be required to give efficient clerical support to the nursing staff on the Ward.
Applicants must also have a good standard of education, be adaptable and have good organisational skills. A professional telephone manner is essential to receive and respond courteously to all telephone enquiries regarding patient care.

Previous Ward Clerk experience and knowledge of the Patient Administration System (WPAS) is desirable but not essential as full training will be provided.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

• Maths/English GCSE or equivalent
• NVQ 2 in Administration NVQ in Customer Service ECDL

Experience

• Sufficient previous clerical/office/reception/Ward duties Working with the public Working in a busy environment
• Previous experience working within the health care sector General experience of administration functions

Skills

• IT Skills
• WPAS Case note tracking WCP RADIS Understanding of the importance of maintaining medical records

Knowledge

• Knowledge of data protection and patient confidentiality

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.