Outpatients Receptionist

The Methodist Church in Britain; London Borough of Hillingdon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

IT systems training

Experience in NHS environment

Multi-disciplinary team experience

Job summary

The Hillingdon Hospital NHS Foundation Trust is seeking two receptionists for its outpatient service across Hillingdon Hospital and Mount Vernon. You will handle reception and clerical duties, answer telephone queries, and prepare medical records for consultations.

Experience as a receptionist in an NHS outpatient setting and strong customer care skills are essential. Proficiency in Microsoft Office and a good general education (GCSEs in English/Maths) are preferred. Sponsorship is not available.

Qualifications

• Spoken and written English to a high standard.
• Experience delivering a high standard of customer care.
• Proficient in Microsoft Office.

Responsibilities

• Carry out reception duties across outpatient locations.
• Provide clerical support to keep the patient journey smooth in outpatients.
• Ensure clinics are cashed up promptly.

Skills

English proficiency

Customer service

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Two receptionists are needed in the outpatient service of The Hillingdon Hospital NHS Foundation Trust, working across Hillingdon Hospital and Mount Vernon. The work covers reception and clerical duties that keep patient journeys moving, including answering telephone queries and preparing medical records before consultations. Posts rotate between the service's seven outpatient areas, which include minor surgery and medical and surgical clinics, and the role suits people with prior receptionist experience. Sponsorship is not available for this role.

What the job involves

• Carrying out reception duties across outpatient locations
• Providing supporting clerical duties to keep the patient journey smooth within outpatients
• Making sure clinics are cashed up promptly
• Dealing with telephone queries politely and professionally and following up related actions
• Preparing medical records in advance so patient information and documents are available for consultations

What’s required

Experience

• Experience as a receptionist in a GP surgery
• Experience in an outpatients setting
• Experience in a role delivering a high standard of customer care

Skills & knowledge

• Spoken and written English to a high standard
• Confident using Microsoft Office

Nice to have

• Good general education with English and Maths to GCSE/NVQ standard or equivalent
• Customer services qualification or training
• Proven administrative experience
• Experience of an administrative role within the NHS

What’s offered

• Experience developing customer care skills
• Training in relevant IT systems
• Experience working with a multi-disciplinary team and a multi-cultural patient group