Receptionist / Office Clerk

NHS Professionals; Ipswich; Sur place; GBP 15 000 - 21 000; Temps partiel

Résumé du poste

NHS Professionals in Ipswich is seeking a Receptionist / Office Clerk to provide front-desk and switchboard support for the Integrated Delivery Team at Mariner House. The role requires receptionist experience and involves administrative and data entry work, meeting staff needs and maintaining filing and mail processes.

This part-time post (15 hours per week) runs Thursday and Friday, 9:00 am to 5:00 pm, from 05 November 2026 to 26 March 2027.

Qualifications

• Experience working in a reception/office environment.
• Ability to operate a switchboard and provide front-desk service.
• Ability to perform typing and data entry tasks.

Responsabilités

• Operate the Locality / IDT switchboard directing calls or taking messages and ensuring all messages are passed on in an appropriate and timely manner.
• Provide a reception service, dealing with enquiries and maintaining customer service standards at all times.
• Enter and retrieve day to / from Trust Electronic Systems to support data quality and business performance.
• Log visitors in and out of building, allocate ID badges, sort mail, and maintain filing systems.

Connaissances

Receptionist experience

Switchboard operation

Administrative support

Description du poste

Job Title

Receptionist / Office Clerk

Location

Mariner House, 43 Handford Road, Ipswich, IP1 2GA

Trust

Norfolk and Suffolk NHS Foundation Trust

Payrate

Band 2, £12.92 per hour

Shift Patterns

Thursday & Friday, 9:00 am - 5:00 pm (15 hours per week)

Duration

Start: 05/11/2026 End date: 26/03/2027

Experience Required

Receptionist experience

Job Description

• To provide reception and switchboard service to the Integrated Delivery Team.
• To provide administrative, typing and data support to the teams as directed by the Clinical Team Leader / Senior Clinical Team Administrator.

DUTIES AND RESPONSIBILITIES

Communication

• Operate the Locality / IDT switchboard directing calls or taking messages and ensuring all messages are passed on in an appropriate and timely manner.
• Provide a reception service, dealing with enquiries and maintaining customer service standards at all times.

Knowledge & Training

• Undertake professional development as identified in appraisal and supervision.
• Enter and retrieve day to / from Trust Electronic Systems to support data quality and business performance.

General

• Log visitors in and out of building, allocating ID badges as appropriate.
• Sort and distribute incoming and outgoing mail.
• Ensure staff location system is up to date and supporting the Lone Working Policy and protocols.
• Receive and process information from teams including typing, photocopying and faxing documents.
• Maintain room booking systems.
• Maintain filing systems as per Trust Policy and Procedures.
• Monitor and order stationery.
• Provide flexible support and cover across the Locality Teams / IDTs as indicated by service need and under direction of Clinical Team Leader or Senior Clinical Team Administrator or their deputy.
• Attend meetings as required and appropriate to the role and taking minutes.
• Undertake any other appropriate tasks as requested by the Clinical Team Leader or Senior Clinical Team Administrator to meet the needs of the service.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion