Clinical Team Administrator / Management Support Administrator

NHS Professionals; Lowestoft; On-site; GBP 19,000 - 23,000; Part time

Job summary

NHS Professionals is seeking a Clinical Team Administrator to provide comprehensive secretarial and administrative support to the clinical team and locality management in Lowestoft.

You will manage diaries, take minutes, handle referrals, liaise with GPs and staff, input data into electronic systems, and maintain confidentiality and high standards of customer service.

This part-time role is Band 3 (£14.05/hour), 26.5 hours per week, start ASAP for a 12-month contract.

Qualifications

• Strong administrative experience.

Responsibilities

• Provide secretarial / administrative support to the team to ensure they can deliver a service to customers.
• Use electronic systems to input and access information for the clinical multi-disciplinary team.
• Take and process minutes for teams across the locality.
• Deal with referrals liaising with GPs and clinical staff.
• Maintain confidentiality and high standards of customer service.

Skills

Strong administrative experience

Job description

Job Title: Clinical Team Administrator / Management Support Administrator

Location: 1 Airey Close, Oulton Broad, Lowestoft, Suffolk, NR32 3JQ

Trust: Norfolk and Suffolk NHS Foundation Trust

Payrate: Band 3, £14.05 per hour

Shift Patterns: Monday 9am - 1pm, Tuesday - Thursday 9am - 5pm (26.5 hours per week)

Duration: Start: ASAP End date: 12 Months

Experience Required

Strong administrative experience

Clinical Team Administrator Job Description

• Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.
• Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.
• Supervise lower banded staff

Clinical Support

• Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi disciplinary team which may include spreadsheets and reports.
• Use electronic systems to input and access information as required by the clinical multi disciplinary team.
• Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
• Liaise with clinical team members in relation to urgent referrals or other emergencies.
• Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
• Take and process minutes for teams (across the Locality).

Communication

• Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
• Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
• Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.
• Liaise in a professional manner with each member of the team, providing relevant information.
• Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

General

• Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
• Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
• Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
• Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
• Provide cover for other administrative staff during holidays and sickness, across the Locality.
• Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
• Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
• Be responsive, adaptable and flexible to working across the locality bases.
• Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.

Management Support Administrator Job Description

• To provide secretarial / administrative support to the team in order that they can provide an efficient service to all their customers.
• To provide supervision and appraisal to a number of identified admin staff
• To respond to the needs of the locality administration service to ensure that the locality can meet the requirements of the organisation.

Management Support

• Provide accurate, prompt and efficient secretarial/administrative support to the management team which may include Power Point presentations / spreadsheets including complex reports.
• To raise agendas, take and process minutes for teams (across the locality)
• To provide budgetary support to locality management team for both health and social care budgets. Monitoring spreadsheets, processing invoices, expenditure proposal forms and petty cash.

Communication

• Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
• Deal with correspondence and communication liaising, prioritising and co-ordinating with the team.
• Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members.
• Provide non-clinical information to internal and external customers where necessary.

General

• Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
• Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
• To liaise in a professional manner with each member of the team, providing relevant information.
• Using set procedures to undertake administrative and secretarial functions around legislative procedures.
• To use electronic systems to input and access information as required by the locality management team.
• Attend and contribute to internal / external meetings relevant to the post
• Provide data as requested by the locality team / organisation.
• Provide cover for other administrative staff during holidays and sickness, across the Locality.
• Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
• Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
• Undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality.
• Undertake any other appropriate tasks as requested by the Locality Business Support Manager to meet the needs of the service.

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion