Clerical Officer - Radiology

Esneft; Ipswich; On-site; GBP 24,000 - 27,000; Part time

Benefits offered by this job

Generous pension scheme

27 days annual leave (pro rata)

NHS discounts

Staff Health and Wellbeing programme

Job summary

ESNEFT is seeking an enthusiastic Clerical Officer for the Radiology Department at Ipswich Hospital. The role is part-time (15 hours/week) with weekend days 08:30–17:00, and involves reception, clerical and booking support for patients.

You will greet patients, handle queries, book appointments using EPIC, and maintain accurate data while working in a busy NHS setting. Applicants should have GCSEs, NVQ2 in Customer Care and ECDL.

Qualifications

• GCSE grade 4/C in English and Maths
• NVQ2 in Customer Care
• ECDL or equivalent

Responsibilities

• Rotate between reception and booking appointments as per clerical rota; ensure cover during sickness, absence and leave.
• Greet patients and visitors; provide efficient, courteous service; refer queries to the department as needed.
• Book Outpatient/GP appointments in urgency order using EPIC; send letters and preparation in a timely manner.
• Communicate with patients and external departments by telephone and in person; schedule appointments and answer queries.
• Escalate capacity concerns to the Operational Co-ordinator to avoid breaches of wait times.
• Identify and re-book patients who missed or cancelled appointments according to policy.

Skills

Telephone manners

Organisational skills

IT skills

Education

GCSE English & Maths 4/C

NVQ2 in Customer Care

ECDL or equivalent

Tools

EPIC

Job description

Main area Radiology Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 15 hours per week (weekend working) Job ref 432-HR934-26

Site Ipswich Hospital Town Ipswich Salary £25,272 per annum pro rata Salary period Yearly Closing 18/10/2026 23:59 Interview date 28/10/2026

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

Job overview

We are looking for an enthusiastic and organised Clerical Officer to join our busy Radiology Department at Ipswich Hospital.

This post is part time, 15 hours per week to be worked Saturday and Sunday 08.30 to 17.00, subject to change or flex upon needs of the service.

In this role you will assist in providing an efficient, high quality, reception, clerical and booking support service to our team and patients.

As you will be dealing with patients and the general public, you must have a polite and empathetic telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.

Main duties of the job

You will be working as part of a team of staff who:

• To rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during times of sickness, absence and annual leave.
• To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department.
• To book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
• To communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
• To elevate any concerns regarding capacity to the Operational Co-ordinator, and expedite appointments and procedures to avoid breaching DMO1/ Cancer wait times.
• Ensure patients that have failed to attend or have cancelled their appointments are identified and re-booked according to departmental and trust policy.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes

We are one of the largest NHS organisations in England , employing more than 12,000 staff

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients

Qualifications

• GCSE grade 4/C or equivalent in English and Maths
• NVQ2 in Customer Care
• ECDL or equivalent

Experience

• Previous experience in an office environment
• Proven experience working on a reception, booking appointments, waiting list targets.
• Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
• Experience of working with the general public
• Previous experience of working in NHS, Radiology or healthcare environment.
• Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics

Successful candidates may be charged for their DBS check.

The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.

Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due to Home Office eligibility. Please note Band 2 roles are not eligible for sponsorship.

In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

We do not charge any fees at any stage of our recruitment process, including job applications, interviews, sponsorship arrangements or employment offers

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.