Clinical Support Team Administrator

NHS Professionals; Norwich; Sur place; GBP 16 000 - 23 000; Plein temps

Résumé du poste

NHS Professionals is seeking a Clinical Support Team Administrator to provide secretarial and administrative support to the clinical team at Brooke House, Costessey, Norwich. You will manage referrals, input data, and help coordinate patient services while maintaining confidentiality and accuracy.

The role requires strong administrative experience, diary management, and flexibility to cover across locality teams. Shifts are 37.5 hours weekly, with a mix of 8:00–16:00 and 12:00–20:00 patterns.

Qualifications

• Strong administrative experience required.
• Secretarial and administrative duties for NHS teams.

Responsabilités

• Provide secretarial/administrative support to the clinical multidisciplinary team.
• Input and access information using electronic systems; manage referrals.
• Take and process minutes; liaise with GPs and other clinicians.

Connaissances

Administrative skills

Diary management

Communication

Description du poste

Job Title: Clinical Support Team Administrator

Location: Brooke House, John Hyrne Way, Costessey, Norwich, NR5 0AF

Trust: Norfolk and Suffolk NHS Foundation Trust

Payrate: Band 3, £14.05 per hour

Shift Patterns: Monday - Friday Alternating weeks of 8:00 am - 4:00 pm and 12:00 pm - 8:00 pm (37.5 hours per week)

Duration: Start: ASAP End date: 30 April 2027

Experience Required: Strong administrative experience

Job Description

• Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.
• Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.
• Supervise lower banded staff.

DUTIES AND RESPONSIBILITIES

Clinical Support

• Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.
• Use electronic systems to input and access information as required by the clinical multidisciplinary team.
• Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
• Liaise with clinical team members in relation to urgent referrals or other emergencies.
• Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
• Take and process minutes for teams (across the Locality).

General

• Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
• Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
• Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
• Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
• Provide cover for other administrative staff during holidays and sickness, across the Locality.
• Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
• Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
• Be responsive, adaptable and flexible to working across the locality bases.
• Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.