RECEPTIONIST | North Tees and Hartlepool NHS Foundation Trust

North Tees & Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Job summary

North Tees and Hartlepool NHS Foundation Trust is recruiting a Receptionist to greet patients in person and over the phone, support with appointment scheduling, and handle ward requests within a centralised OPD admin team.

Role involves liaising with GPs, consultants and clinicians, managing self-check-in processes, and maintaining the InTouch system updates across sites within University Hospitals Tees as required.

Responsibilities

• Greeting patients face to face and via the telephone.
• Answering the phone and dealing with the answerphone and emails.
• Making follow up appointments.
• Assisting with ward requests in a timely manner.
• Liaising with GP's, Consultants, Clinicians, and Holme House Prison queries.

Job description

RECEPTIONIST | North Tees and Hartlepool NHS Foundation Trust

Company:

WORKING WITHIN CENTRALISED OPD ADMIN TEAM AS CLERICAL & RECEPTIONIST

GREETING PATIENTS FACE TO FACE

ANSWERING TELEPHONE

MAKING FOLLOW UP APPOINTMENTS

DEALING WITH WARD REQUESTS

Greeting patients face to face and via the telephone. Dealing with the answerphone and emails. Making follow up appointments. Assisting with ward requests in a timely manner. Liaising with GP's, Consultants, Clinicians, Holme House Prison queries.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Checking patients in for appointments. Answering the telephone and dealing with the answerphone. Making follow up appointments. Assisting patients using the self check-in kiosks. Keeping the InTouch system updated daily. Liaising with Consultants, Clinicians, GP services, administration services within the hospital. Dealing with ward requests and post operative appointments. General administration housekeeping.

This advert closes on Tuesday 6 Oct 2026