Clerical Officer

North Tees and Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 18,000 - 22,000; Full time

Job summary

North Tees and Hartlepool NHS Foundation Trust is seeking a friendly Clerical Assistant to join the Breast Unit team, providing essential administrative support to patients and staff. The role includes data entry on IT systems, handling reception tasks, booking appointments, and answering queries from GPs, patients and other departments across sites within University Hospitals Tees.

We welcome applicants who value inclusivity and teamwork, with flexibility within core hours (Mon–Fri 8:00–18:00)

Qualifications

• We are seeking a friendly individual with a positive approach.
• Ability to provide accurate data entry and administration support.
• Good communication skills for handling queries from patients, GP and colleagues.

Responsibilities

• Assist with data entry using appropriate IT systems.
• Provide reception cover; log attendees and book appointments.
• Deal with queries from service users, including GP, patients and external departments.
• Carry out general office duties as required.
• Collect notes from Health Records as part of the service.

Job description

We are looking for a friendly individual with a positive approach, to work as part of the team in the Breast Unit. Suitably qualified applicants are invited to apply for the post of Clerical Assistant, joining a dedicated team of staff providing administrative support to the Department. The Breast Screening Service invites approximately 50,000 clients per year for well woman breast screening and also provides a Breast Symptomatic Service. This post holder will be a valuable member of the Team and will often be the first point of contact in representing the Service/Department.

A flexible approach to work within the core hours: Monday to Friday 8.00am to 6.00pm.

The post holder will join a team of friendly staff motivated to provide an efficient administration service to patients attending the department and will include but not limited to: provision of an effective and efficient administration office, dealing with queries and telephone calls in a professional manner.

The post holder will assist with data entry using appropriate IT systems. Good attention to detail and accuracy is a requirement of the role.

The role will require the post holder to collect notes from Health Records.

Provide cover at reception facilitating logging of attendees and booking appointments.

Dealing with queries from service users including GP, patients and other external departments.

General office duties as required.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We are committed to fostering an inclusive recruitment process and welcome applications from suitably qualified candidates, including those who first language is not English.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

For further details / informal visits contact: Name: Kate Jobson Job title: Breast Service Office Manager Email address: [e-mail] Telephone number: 01642 624263