Ward Clerk | North Tees and Hartlepool NHS Foundation Trust

North Tees & Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 21,000 - 24,000; Full time

Job summary

North Tees and Hartlepool NHS Foundation Trust in the NHS system is seeking a Ward Clerk to join a busy ward team within CSU 8. The role provides essential administrative support to ward staff and multidisciplinary teams, ensuring smooth daily operations and patient care.

You will handle daily clerical tasks, liaise with GPs, patients and external colleagues, and ensure data protection and confidentiality while meeting tight deadlines in a calm, organised manner.

Qualifications

• Attention to detail and accurate administration.
• Good IT skills and clear communication.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Undertake daily administrative and clerical duties specific to ward area (to be supplied by wards) to support patient care on the ward.
• Dealing with queries from service users including General Practitioners, patients and their representatives, in a professional and courteous manner.
• Ensure that all work tasks are carried out to a high standard of quality which meets data protection and confidentiality requirements.
• Liaise with the multi-disciplinary ward team and staff from other wards/departments and external service users in a professional and courteous manner.
• All other admin duties as required, working cross site if required and may include weekends on a rotational basis.

Skills

Attention to detail

Organisational skills

Clear communication

IT skills

Tools

Microsoft Office

Job description

Ward Clerk | North Tees and Hartlepool NHS Foundation Trust

Company:

Please note this advert may close if sufficient applications are received

An exciting opportunity has arisen for a Ward Clerk to join a forward thinking team based within CSU 8. The service provides a wide range of services encompassing acute medicine. Our aim to provide high quality care to our patients with excellent patient experience outcomes.

Attention to detail, organisational skills with precise and clear communication are vital parts of this important role alongside good IT skills.

Full support and internal training will be offered to the successful candidate.

This role is covering cross site (including Hartlepool)

Please note this vacancy may close if sufficient applications are received.

Administrative support to ward staff, liaising with other departments within the Trust and outside the organisation.

This role is an integral part in the achievement of the Trust's strategic objectives.

The post holder will be required to assist in the provision of a professional, high quality effective and efficient administrative and clerical support service to a multi-disciplinary team that meets the needs of the service and the requirements of all related policies, procedures and guidelines, meeting the high demands of the post, and working to tight deadlines whilst remaining calm, flexible and organised.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Undertake daily administrative and clerical duties specific to ward area (to be supplied by wards) to support the provision of patient care on the ward, by taking direction from ward managers/matron and nursing staff as appropriate to ensure patient safety and the security and confidentiality of all patient related information.

Dealing with queries from service users including General Practitioners, patients and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff.

Ensure that all work tasks are carried out to a high standard of quality which meets all of the organisations’ requirements for patient safety, information governance, data protection and confidentiality.

Liaise with the multi-disciplinary team on the ward and with staff from other wards/departments and external service users including GP’s, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.

All other admin duties as required, supporting the needs of the service and working cross site if required and may include weekends on a rotational basis.

This advert closes on Wednesday 21 Oct 2026