Endoscopy Booking/Clerical Officer | North Tees and Hartlepool NHS Foundation Trust

North Tees & Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 19,000 - 23,000; Full time

Job summary

North Tees and Hartlepool NHS Foundation Trust is seeking an Endoscopy Booking/Clerical Officer to support patient pathways by efficiently booking diagnostic and therapeutic endoscopy procedures and handling reception duties on site.

You will communicate with multi-disciplinary teams, use TrakCare for patient records, and help maintain SOPs while coordinating interpreters and cross-site coverage across North Tees and Hartlepool sites.

Qualifications

• Knowledge and understanding of Endoscopy patient pathways.
• Experience with reception duties and patient administration.
• Proficiency in using electronic patient records (e.g., TrakCare).

Responsibilities

• Book endoscopy diagnostic and therapeutic procedures.
• Perform reception duties and manage patient flow.
• Communicate with multi-disciplinary teams and external service users.
• Adhere to Trust policies and Endoscopy guidelines; maintain quality and targets.
• Identify capacity needs to meet waiting list targets and coordinate with Endoscopy Coordinators.
• Organise interpreters following Trust policies; organize general office duties.

Job description

Endoscopy Booking/Clerical Officer | North Tees and Hartlepool NHS Foundation Trust

Company:

*Advert may close early if sufficient number of applications is reached*

This is a cross site post between the North Tees and the Hartlepool sites.

The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order toappropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.

Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

Book endoscopy diagnostic and therapeutic procedures.

Communication with multi-disciplined medical and surgical teams.

Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.

Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.

Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.

Ensure all appropriate technologies and equipment are utilised to optimum functionality.

Consistently demonstrate excellent communication skills.

Effectively liaise with staff from other services as well as external service users including GP’s, patients and their representatives in a professional and courteous manner.

Support the updating and maintaining of standard operating procedures.

Organise interpreters following appropriate trust policies, systems and processes.

General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

This is a cross site post between the North Tees and the Hartlepool sites

The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.

Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

This advert closes on Wednesday 21 Oct 2026