Administrative Assistant-Appointments Clerk

South Tees; Northallerton; Presencial; GBP 23 000 - 28 000; Tempo parcial

Resumo da oferta

South Tees Hospitals NHS Foundation Trust in Northallerton invites applicants for an Administrative Assistant (Appointments Clerk) at Friarage Hospital. This 12-month, part-time post sits in Corporate Services Band 2 and works 22.5 hours weekly (8:30–17:00 Wed–Fri).

The role involves handling calls, processing referrals using telephone and electronic systems, maintaining data security under the Data Protection Act, and providing high-quality customer service within a busy outpatient environment.

Qualificações

• Knowledge of office and outlook, including word, excel, powerpoint, email & internet.
• Excellent communication and interpersonal skills.
• Understanding of clerical processes.
• Efficient and accurate word processing skills.

Responsabilidades

• Handle patient and trust appointment enquiries via telephone and electronic systems.
• Process referrals and queries following referral processes.
• Maintain confidentiality and adhere to Data Protection Act.

Conhecimentos

Excellent communication

Fast-paced admin

Customer service

Microsoft Office

Formação académica

GCSEs A-C or equivalent

NVQ 2 in Business Administration

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Administrative Assistant-Appointments Clerk

Band 2

Main area Corporate Services Grade Band 2 Contract 12 months (Fixed term) Hours Part time - 22.5 hours per week (8:30-5:00 Wednesday, Thursday & Friday) Job ref 328-CP-8174033-A

Site Friarage Hospital Town Northallerton Salary £25,272 per annum (pro rata) Salary period Yearly Closing 30/10/2026 23:59

Job overview

** Advert may close early due to high volume of applications are received **

An exciting opportunity has arisen for an Administrative Assistant (Appointment Clerk) at the Friarage Hospital

This department provides outpatient appointment services to multiple specialities across the trust and for multiple locations.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect

Main duties of the job

The successful candidate will be able to demonstrate essential knowledge and experience in the following areas:

The following skills are essential to the role:

• Excellent written and verbal communication skills.
• Previous experience in a fast-paced administrative role, working in a busy office environment.
• Excellent communication and interpersonal skills
• Ability to work in a busy contact centre dealing with people with varying needs.
• Good working knowledge and experience of using Microsoft Office packages.
• Excellent Customer Service skills and the ability to work as part of a team.

You will need to demonstrate previous experience of working with confidential information in particularly the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.

Full training will be provided however candidates with experience of using Camis, E-Camis and ERS would be preferred and there is an expectation that applicants would need to be skilled and confident in adapting to work with complex electronic systems.

Please note that this vacancy will close when we receive sufficient completed applications.

Working for our organisation

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Experience

• Knowledge of office and outlook, including word, excel, powerpoint, email & internet

Knowledge & Skills

• Excellent communication and interpersonal skills
• Understanding of clerical processes
• Efficient and accurate word processing skills

Qualifications

• GCSE’s A-C or equivalent qualification or experience
• NVQ 2 in Business Administration or equivalent experience

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS) It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who arenew to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Qualifications Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted.You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with South Tees Hospitals NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).

Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested to ensure e‑mail addresses for all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full‑time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to support you throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Supporting disabled people and people with long-term conditions

We are a Disability Confident committed employer aspiring to become a lead employer in 2026.

This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

If you have any special requirements to help you with your application, email our team at [e-mail] or call us on 01642 854610

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self‑assess the likelihood of obtaining a Certificate of Sponsorship hereWork in the UK - GOV.UK ( www.gov.uk ).

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a “Skilled Worker” visa. If you are applying for a vacancy in health or social care, you may be eligible to apply for the Health and Care Worker visa instead.

Further Important Information

Please check your email on a regular basis for updates on your application. If you are shortlisted for interview, you will be invited to email via this method

Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.

Please ensure you read the "Guidance Notes for Applicants" document attached to this advert before completing and submitting your application.

Unfortunately, we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.