Receptionist - Llanelli

Pets at Home Limited; Llanelli; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

20% discount at Vet Group

20% discount at Pets at Home

Groom Room discount

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Job summary

Pets at Home Limited in Llanelli is seeking a friendly part-time receptionist at our Llanelli Vets for Pets practice. This 20-hour role runs 2pm–7pm, Monday to Thursday, and focuses on delivering exceptional service to clients and their pets, while supporting the clinical team.

You will greet clients, guide them through services, handle payments and bookings, and keep the practice running smoothly using our online booking system. A calm, approachable manner and a love for pets are essential.

Qualifications

• Experience in customer-facing roles is beneficial.
• Ability to use an online booking system.
• Excellent communication and empathy with clients and their pets.
• Comfort handling payments and bookings.

Responsibilities

• Greet clients and their pets on arrival.
• Provide guidance on services and available add-ons.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system.
• Contribute to a welcoming atmosphere in the practice.

Skills

Customer service

Communication

Computer literacy

Team player

Tools

Online booking system

Job description

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a part time role of 20 hours, working 2pm - 7pm Monday to Thursday. The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role.
• Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Llanelli Vets for Pets practice.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.