Receptionist

Vets for Pets; Llanelli; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Vet Group discount

Groom Room access

Discounts & cashbacks

Career development opportunities

Pension

Holiday allowance

Job summary

Vets for Pets in Llanelli is seeking a friendly Receptionist to join our practice. The role focuses on delivering outstanding client service, coordinating appointments, and supporting the clinical team with a welcoming atmosphere for pets and their families.

You will manage payments and bookings while maintaining smooth daily operations. This part-time position (20 hours weekly) runs 2pm–7pm, Monday to Thursday, and requires comfort with our online booking system and computerised workflow.

Qualifications

• Provide excellent client service and support to the clinical team.
• Build strong relationships with clients, pets and staff.
• Greet clients and handle payments and future bookings confidently.
• Be proficient with our online booking system and office software.

Responsibilities

• Provide exceptional service and care to clients and their pets, acting as the link to the clinical team.
• Help maintain a welcoming, calm, and helpful environment for all clients and their pets.
• Assist with payments, bookings and daily payments processing.
• Assist in coordinating day-to-day practice operations using the online booking system.

Skills

Customer service

Teamwork

Communication

Computer literacy

Tools

Online booking system

Job description

Receptionist

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Llanelli Vets for Pets practice.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a part time role of 20 hours, working 2pm – 7pm Monday to Thursday.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role.
• Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as

• 20% discount at the Vet Group
• Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension
• holiday allowance

Location

SA14 9UY

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!