Receptionist - Leisure Operations

Merlin Entertainments; Stoke-on-Trent; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Merlin Magic Pass

LEGO discount 40%

On-site retail/restaurant discounts 25

Merlin benefits page access

Training and development opportunities

More Merlin perks

Job summary

Merlin Entertainments is seeking a Leisure Operations Receptionist for Alton Towers Resort. You will welcome guests, handle admissions and payments, and provide information to ensure a memorable visit. The role supports multiple attractions and requires a guest-first mindset.

Flexibility is key, with availability across weekdays, weekends and bank holidays. Enjoy Merlin benefits, training and development opportunities, and discounts across our attractions and partners.

Qualifications

• Experience delivering excellent guest service in a fast-paced environment.
• Proactive, friendly and energetic approach to guest interactions.
• Able to handle cash transactions accurately and securely.
• Strong communication to share information across teams.

Responsibilities

• Welcoming guests and creating a friendly first impression at our Waterpark and Golf attractions.
• Providing exceptional customer service and assisting guests with enquiries.
• Handling admissions, bookings, payments, and cash transactions accurately.
• Managing key handling procedures and ensuring security processes are followed.
• Working closely with colleagues and other departments to ensure seamless guest journeys.
• Communicating important guest information to the relevant teams in a timely manner.
• Maintaining a clean, organised, and welcoming reception environment.
• Ensuring every guest leaves with a positive lasting impression.

Skills

Customer service

Hospitality

Cash handling

Communication

Teamwork

Job description

Location: Alton Towers Resort

Hours/Availability: Ideally applicants will be available 5 out of 7 days including weekends but applicants with limited availability will be considered.

Are you passionate about hospitality and customer service and looking for an exciting career opportunity within the leisure industry? We are currently recruiting for Leisure Operations Receptionists to join our Hotels team at Alton Towers Resort. If you enjoy creating memorable guest experiences and thrive in a fast-paced environment, we'd love to hear from you. Think you've got what it takes?

What You'll Be Doing

• Welcoming guests and creating a friendly, professional first impression at our Waterpark and Golf attractions.
• Providing exceptional customer service and assisting guests with enquiries throughout their visit.
• Handling admissions, bookings, payments, and cash transactions accurately.
• Managing key handling procedures and ensuring security processes are followed.
• Working closely with colleagues and other departments to ensure seamless guest journeys.
• Communicating important guest information to the relevant teams in a timely manner.
• Maintaining a clean, organised, and welcoming reception environment.
• Ensuring every guest leaves with a positive lasting impression of the Alton Towers Resort.

Qualifications & Experience

• Have a flexible attitude towards availability as you will be required to work weekdays, weekends and bank holidays
• A positive, enthusiastic and energetic approach, with the ability to create a welcoming and friendly atmosphere for guests
• A genuine passion for delivering exceptional customer service
• Ability to thrive in a fast-paced, high-pressure environment
• Previous experience working on a busy reception desk is desirable

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Compensation between GBP £8.00/Hr.-GBP £12.71/Hr.