Guest Experience Front Desk – Leisure Ops

Merlin Entertainments; Stoke-on-Trent; On-site; GBP 10,400 - 16,820; Full time

Benefits offered by this job

Merlin Magic Pass

40% discount online off LEGO

25% discount in on-site shops

Discounts with over 1000 retailers

Ongoing training and development

Job summary

A leading entertainment company is seeking a Leisure Operations Receptionist at the Alton Towers Resort in Stoke-on-Trent. This customer-facing position requires enthusiasm and passion for delivering exceptional service in a fast-paced environment. Responsibilities include interacting with guests, resolving issues, and handling cash. The role offers ongoing training and a competitive pay range between £7.55 and £12.21 per hour, along with various perks including discounts and free attraction tickets.

Qualifications

• Must be enthusiastic and able to put a smile on guests' faces.
• Passionate about delivering exceptional customer service.
• Able to work in a fast paced environment.

Responsibilities

• Interact with guests in a friendly and professional manner.
• Take ownership of guest issues and ensure resolution.
• Handle cash and keys responsibly.

Skills

Customer service

Enthusiasm

Teamwork

Cash handling

Job description

A leading entertainment company is seeking a Leisure Operations Receptionist at the Alton Towers Resort in Stoke-on-Trent. This customer-facing position requires enthusiasm and passion for delivering exceptional service in a fast-paced environment. Responsibilities include interacting with guests, resolving issues, and handling cash. The role offers ongoing training and a competitive pay range between £7.55 and £12.21 per hour, along with various perks including discounts and free attraction tickets.