Leisure Operations Receptionist

Merlin Entertainments; Stoke-on-Trent; On-site; GBP 10,400 - 16,820; Full time

Benefits offered by this job

Merlin Magic Pass

40% discount online off LEGO

25% discount in on-site shops

Discounts with over 1000 retailers

Ongoing training and development

Job summary

A leading entertainment company is seeking a Leisure Operations Receptionist at the Alton Towers Resort in Stoke-on-Trent. This customer-facing position requires enthusiasm and passion for delivering exceptional service in a fast-paced environment. Responsibilities include interacting with guests, resolving issues, and handling cash. The role offers ongoing training and a competitive pay range between £7.55 and £12.21 per hour, along with various perks including discounts and free attraction tickets.

Qualifications

• Must be enthusiastic and able to put a smile on guests' faces.
• Passionate about delivering exceptional customer service.
• Able to work in a fast paced environment.

Responsibilities

• Interact with guests in a friendly and professional manner.
• Take ownership of guest issues and ensure resolution.
• Handle cash and keys responsibly.

Skills

Customer service

Enthusiasm

Teamwork

Cash handling

Job description

Overview

Applicants must be able to work 5 days out of 7 including at least 1 weekend day. We are currently recruiting for a Leisure Operations Receptionist to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!

Want to make a great big smiling first impression? In this crucial customer facing role, the Leisure Reception team are the first people to interact with guests before they enter our stunning waterpark or golf attractions.

It's vital that the team work together as it's the guests first and last impression that really counts. You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department.

Qualifications & Experience

Ask yourself these questions:

• Are you enthusiastic and energetic and able to put a smile on guests' faces?
• Are you passionate about delivering exceptional customer service?
• Do you like working in a fast paced environment?

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.