Receptionist In-Training

Fazenda Rodizio Bar & Grill; Birmingham; On-site; Full time

Job summary

Join a vibrant team as a Receptionist in a dynamic restaurant environment! This role is perfect for those who love interacting with people and providing exceptional service. You will be the first point of contact for guests, ensuring they have a memorable experience from the moment they arrive. With a focus on communication, teamwork, and a passion for hospitality, you will thrive in this fast-paced role. The company values its people and offers opportunities for growth and development, making it an exciting place to build your career. If you are warm, genuine, and ready to make a difference, we want to hear from you!

Benefits

50% brand discount on food and drink

Free meals during breaks

Complimentary meal for two on work anniversary

Enhanced maternity and paternity pay

Employee assistance programme

Supportive and inclusive leadership team

Opportunities to develop and progress

Qualifications

• Strong communicator with a friendly manner and passion for people.
• Experience is not essential; full training will be provided.

Responsibilities

• Welcoming guests and managing the reservation system.
• Ensuring exceptional service throughout the guest journey.

Skills

Communication Skills

Team Player

Customer Service

Willingness to Learn

Education

Good level of written and spoken English

Tools

Online Reservation System

Job description

Benefits of being a Receptionist at Fazenda:

• Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
• 50% brand discount on both food and drink
• Free meals during breaks
• Complimentary meal for two to celebrate your work anniversary
• Enhanced maternity and paternity pay up to 9 months full pay
• Employee assistance programme
• A supportive and inclusive leadership team
• Opportunities to develop and progress

We are looking for a highly motivated, great communicator to join our Reception team! Although experience is great it isn’t essential as full training will be provided, all you need is a friendly manner and a passion for people! A good level of both written and spoken English is required for this role.

The advertised wage is inclusive of a basic wage of £11.49 per hour, plus anticipated tronc per hour.

We believe it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.

As a growing company, it is at the heart of our business to develop from within. If you demonstrate the right attitude, desire and potential, we will help with any additional training to put you on course for a future supervisory or management role.

About the role of Receptionist

As a Receptionist you will be responsible for welcoming guests and managing our reservation system in a fast-paced environment. This is a challenging and very rewarding role, involving interaction with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us.

Often the first point of contact for our guests, you’ll need to have a strong presence and warming character whilst working well under pressure. Duties will include:

• Ensuring exceptional levels of service are delivered throughout the whole guest journey, from initial enquiries, through taking bookings, to offering a warm welcome when they enter the restaurant through to a fond farewell and everything in between
• Communicating with guests and prospective guests in a friendly and professional manner via phone, email and in person
• Handling and organising reservations using our online reservation system and ensuring guest requests are met
• Responding to guest feedback via email and social media channels

About Fazenda

At Fazenda, we are proud to offer an authentic Churrasco Experience, from the Pampas of Southern Brazil to the UK. Offering continuous table-side service of the finest grilled meats, our mission is to elevate rodizio dining to unparalleled heights.

A place where provenance, quality and tradition meets modern sophistication, we pride ourselves on excellence in delivery through exceptional service and a highly-knowledgeable team.

Southern Wind Group Ltd is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.

Happy to Talk Flexible Working