Isaac's Host

The Grand Hotel Birmingham; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading restaurant in Birmingham as a host, where you'll create a welcoming atmosphere for guests and manage bookings. This role is perfect for someone with strong communication skills and a passion for hospitality. Enjoy benefits like discounts and career development opportunities while working in a vibrant environment.

Benefits

Competitive colleague and family rates for overnight stays

50% employee discounts on food and beverages

Access to an exclusive benefits portal

Employee referral scheme with financial rewards

Free meals on duty

Access to health and wellbeing support

Recognition and rewards programs

Career development opportunities

Uniform provided

Qualifications

• Warm, genuine, and able to make guests feel at ease.
• Strong organizational skills.
• Excellent telephone and email etiquette.

Responsibilities

• Greet and acknowledge each guest with a smile and manage bookings.
• Optimize the booking system to maximize covers.
• Confirm bookings and check for dietary needs.

Skills

Communication

Organizational Skills

Customer Service

Job description

Nestled within the historic grandeur of the Grand Hotel Birmingham, Isaac’s restaurant offers a culinary experience that beautifully marries British brasserie cuisine with a touch of French flair. This elegant dining destination is a testament to the rich culinary traditions of the UK and reflects contemporary trends in modern gastronomy. With a focus on seasonal ingredients and locally sourced produce, Isaac’s creates dishes that are both familiar and innovative, making it a must-visit for locals and visitors alike. Additionally, we have launched our new jazz venue, Inspired by Ronnie Scott’s and the Soho jazz scene. Downstairs at The Grand brings the best live blues, jazz, and more to Birmingham.

This intimate speakeasy-style venue hosts weekly residencies from top-tier musicians, spanning jazz, boogie-woogie, cabaret, and West End musical theatre performances.

Downstairs at The Grand offers a unique experience and is a fantastic place to enjoy live entertainment. Grab an old fashioned, settle in, and soak up the sounds—there’s nowhere else quite like it in Birmingham.

Our hosts are the face of the venue; they set the tone of Isaac’s by welcoming guests and fulfilling their needs. They primarily manage bookings, making them an essential part of ensuring smooth service.

What You Will Do

• Promote a welcoming and professional image, assisting guests and building great relationships.
• Greet and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using their name when possible, and confirm any pre-existing bookings or create new ones.
• Seat guests at their tables and answer any questions about services, menus, or facilities.
• Manage all bookings from inquiry to confirmation, via email, phone, or face-to-face.
• Confirm bookings and check for dietary needs or special requests in advance.
• Optimize the booking system to maximize covers without compromising guest experience or table times.

Ideal Candidate

• Warm, genuine, and able to make guests feel at ease.
• Confidently, clearly, and politely communicate with guests.
• Maintain a positive attitude and demonstrate the ability to 'make things happen' to achieve results.
• Strong organizational skills.
• Excellent telephone and email etiquette.
• Previous experience is not required but a willingness to learn is essential.
• Flexible in approach and able to work shifts during weekdays and weekends.

Benefits

• Competitive colleague and family rates for overnight stays at the hotel.
• 50% employee discounts on food and beverages at hotel outlets.
• Access to an exclusive benefits portal with discounts on retail, travel, and leisure.
• Employee referral scheme with financial rewards.
• Free meals on duty.
• Access to Hospitality Action’s Employee Assistance Programme for health and wellbeing support.
• Recognition and rewards for embodying our company values.
• Monthly recognition and rewards programs.
• Team appreciation events and employee parties.
• Career development opportunities, including apprenticeship programs.
• Access to Wagestream for instant pay access.
• Uniform provided.