Host / Receptionist

Johnsons Cars Ltd; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading automotive dealer as a Receptionist in Birmingham, where you'll provide exceptional customer service and support a dynamic team. Enjoy benefits like birthday leave, a pension scheme, and opportunities for career progression. Be part of a culture that values teamwork and innovation.

Benefits

Birthday Leave

Company Pension Scheme

Staff Discounts

On-Demand Dental Services

Optional Healthcare Cash Plans

Qualifications

• Previous experience in customer service is preferred.
• Confident in handling customer interactions.

Responsibilities

• Welcome customers warmly and provide assistance.
• Maintain cleanliness and organization in customer areas.
• Handle customer complaints professionally.

Skills

Communication

Customer Service

Attention to Detail

Tools

Microsoft Office 365

Job description

The Vacancy

Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we're not just selling cars; we're creating exceptional experiences for our customers.

Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda.

Now, we want you to be a part of our journey as a Receptionist at our Volkswagen Dealership in Birmingham.

Why Johnsons Cars?

Benefits

We pride ourselves on maintaining the highest standards of professionalism and integrity. At Johnsons Cars, we are more than just a workplace; we are a team. We value our employees and offer a host of benefits that set us apart from the rest:

• Birthday Leave: We know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.
• Company Pension Scheme: You will be entered into our Company Pension Scheme to help you plan for your future.
• Staff Discounts: Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
• More Discounts: Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
• Dentist on Demand: Your health is important to us, and that includes your dental health. All employees have access to on-demand dental services.
• Optional Benefits: We offer a range of optional benefits, including healthcare cash plans.

Role And Responsibilities

• Give a professional and warm welcome to every customer as soon as they walk through the door.
• Strive for exceptional service by understanding each customer’s needs and providing a seamless experience, offering assistance and refreshments whenever needed.
• A high standard of organisation and attention to detail, ensuring customer-facing areas are kept clean and tidy at all times and meeting rooms are replenished with food and beverages as required.
• Handle any customer complaints with empathy and professionalism.

The Ideal Candidate Will

• Be confident in communicating with customers
• Have previous experience working with Microsoft Office 365 (or similar)
• Be confident in answering the phone and making phone calls
• Ideally hold a valid UK driving licence.

What We Offer

Joining our team means you'll be part of a dynamic and rewarding environment. You can expect:

• 31 days paid annual leave, increasing to 33 with longevity of service.
• Industry-leading product and manufacturer training to support your growth and success.
• Opportunities for career progression through our internal training academy and partnerships with automotive management trainers.

The Company

Welcome to Johnsons Cars, one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites. We proudly represent 17 brands and are dedicated to delivering exceptional service to our customers.

Our operations include dealership networks, vehicle parts, and fleet services. We foster a culture of growth and success, offering a platform for your personal and professional development. Your career is as important to us as the service we provide.

The Benefits

• Benefit 1
• Benefit 2
• Benefit 3
• Benefit 4

The Values

• Innovation: We are creative and fearless in our work.
• Accountability: We take ownership of our work and lead from the front.
• Teamwork: We collaborate widely and build supportive environments.

Additional benefits include Life Assurance, Company Pension Scheme, Birthday Leave, Enhanced Holiday entitlement, Staff Discounts, and Johnsons Benefits Platform.