Guest Experience Host - Front Desk (12-month Temp)

Hilton; Greater London; In loco; GBP 27.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Go Hilton travel programme

Food and beverage discounts

Free meals on duty

28 days holiday

Employee stock purchase programme

Pension scheme

Perks at Work discounts

Mental health resources

Career development opportunities

Descrizione del lavoro

Hilton’s DoubleTree by Hilton Tower of London is seeking a Receptionist for a 12-month fixed-term maternity cover. You’ll welcome guests, manage check-in/check-out, and share local knowledge to deliver memorable stays.

Greet guests warmly, verify details, process payments, and provide exceptional service. You’ll also upsell services, handle inquiries, and collaborate with the team to ensure smooth operations during shifts from early morning to late evening.

Competenze

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.

Mansioni

• Greet guests on arrival and complete the check-in process, verify details, assign rooms and provide welcome materials.
• Process guest departures, verify charges, handle payments and issue receipts.
• Demonstrate knowledge of hotel offerings, room types, rates, promotions and local information to assist guests.
• Promote hotel services and upsell amenities to maximize revenue.
• Respond to guest requests with care and urgency, and manage messages and communications.

Descrizione del lavoro

Hilton’s DoubleTree by Hilton Tower of London is seeking a Receptionist for a 12-month fixed-term maternity cover. You’ll welcome guests, manage check-in/check-out, and share local knowledge to deliver memorable stays.

Greet guests warmly, verify details, process payments, and provide exceptional service. You’ll also upsell services, handle inquiries, and collaborate with the team to ensure smooth operations during shifts from early morning to late evening.