Receptionist/Guest Service Agent

Sandman Hotel Group; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Pension

Growth opportunities

Dedicated Training Programme

Staff hotel rates

Up to 40% food discounts

Referral Bonus £250+

Complimentary nights

Job summary

Sandman Hotel Group in Glasgow is seeking a Guest Service Agent/Receptionist to greet guests at check-in and check-out, answer inquiries by phone and email, and provide accurate information about the hotel and local area.

The role offers 40 hours per week on a shift basis including weekends, with opportunities to upsell services and collaborate with every department to ensure a warm, memorable stay for guests.

Qualifications

• Experience in hotel reception is desirable but not required.
• Excellent communication and friendly demeanor.
• Professional appearance and proactive service mindset.

Responsibilities

• Welcome and check in/out of guests.
• Cash handling and processing credit card transactions.
• Handling telephone and email enquiries in a timely and professional manner.
• Taking and processing reservations through our Property Management System.
• Providing information to guests about the hotel and local area.
• Creating a warm and welcoming environment for our guests.
• Upselling ancillary hotel services.
• Liaising with all hotel departments as required.
• To anticipate and address guest's service needs.
• Any additional tasks assigned by management.

Skills

Guest service mindset

Communication skills

Hospitality

Job description

Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

We now have an exciting opportunity for a Guest Service Agent/Receptionist to act as the Hotel's front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.

Key Responsibilities Of The Role Include

• Welcome and check in/out of guests.
• Cash handling and processing credit card transactions.
• Handling telephone and email enquiries in a timely and professional manner.
• Taking and processing reservations though our Property Management System.
• Providing information to guests about the hotel and local area.
• Creating a warm and welcoming environment for our guests.
• Upselling ancillary hotel services.
• Liaising with all hotel departments as required.
• To anticipate and address guest's service needs.
• Any additional tasks assigned by management.

Full time working hours will be 40 per week on a shift basis including weekends.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America

In return for your hard work and commitment we offer a competitive salary, a great range of benefits and on-going training, development and career growth.

Summation

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitle to work in UK to apply.

We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.

ABSOLUTELY NO PHONE CALLS PLEASE