Receptionist

Klarent Hospitality Limited; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounts on dining & accommodation

Learning & progression opportunities

Staff meals on duty

Free parking

Uniform provided

Employee Assistance Program

Annual social events

Job summary

Klarent Hospitality in the United Kingdom seeks a friendly Receptionist to join our dynamic team and support a fast-paced hospitality environment. You will welcome guests, manage Check-In and Check-Out, and deliver outstanding service to ensure memorable experiences.

Key duties include handling guest queries efficiently, understanding room categories and packages, and using up-selling techniques to maximise occupancy, while maintaining top safety and security standards.

Qualifications

• Passionate and willingness to learn.
• Exceptional customer service—smiles guests.
• A true team player.
• Competent level of IT proficiency.
• The ability to work under pressure.

Responsibilities

• Provide excellent service from Check-In to Check-Out.
• Assist guests with queries in a timely and efficient manner.
• Demonstrate knowledge of room categories, rates, packages and other product knowledge.
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
• Ensure a high level of compliance with hotel security, fire regulations and health and safety.

Skills

Exceptional customer service

Team player

IT proficiency

Work under pressure

Job description

We have an exciting opportunity for a Receptionist to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Passionate and willingness to learn
• Exceptional customer service- someone who can make our guests smile
• A true team player
• A competent level of IT proficiency
• The ability to work under pressure

The Role:

• As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out
• Assist with guest queries in a timely and efficient manner
• Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensuring a high level of compliance with hotel security, fire regulations and health and safety legislations

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit https://www.klarenthospitality.com.