Receptionist - Live in available

Burlington Hotel; Scotland; On-site; GBP 18,000 - 23,000; Full time

Job summary

Bespoke Hotels is seeking a Receptionist to maximise room revenues, provide efficient and courteous service, and ensure total guest satisfaction in Scotland.

The ideal candidate will have strong communication and organisational skills, with at least one year in a similar role. Knowledge of PMS Guestline/Rezlynx is advantageous; full training provided.

Qualifications

• To have worked in a hotel or in a customer-related role.
• Knowledge of PMS - Guestline / Rezlynx.
• Excellent customer service skills with ability to follow standards and stay organised.
• Ability to make decisions in a fast-paced environment and enjoy it.
• Clear communication with colleagues and guests.
• Ability to use a phone and computer system.

Responsibilities

• Familiarise with the day’s business, arrivals, departures and special requests.
• Greet, check-in and check-out guests per company standards.
• Understand guests’ requirements during check-in/out.
• Process cash, card, float and till procedures per policy.
• Be knowledgeable about hotel services and local area to assist guests.
• Attend daily meetings when required to keep the team updated.
• Upsell and promote services and promotions to guests.
• Handle enquiries and bookings promptly, courteously and efficiently.
• Resolve guest complaints promptly and professionally.
• Operate telephone system in line with standards.

Skills

Customer service

Communication

Organisational skills

Tools

Guestline

Rezlynx

Job description

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

The Role

We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years’ experience in a similar position is essential.

Knowleadge of PMS Guestline/Rezlynx is advantageous but full training will be provided for the suitable candidate.

Key Responsibilities of the role:

• To be familiar with the days business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
• To have a good understanding of the guests’ requirements when they are checking in or out.

• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
• Keeping the team up to date by attending the daily meetings when required.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

• To have worked in a hotel or with people in a customer related role.
• Knowleadge of PMS - Guestline / Rezlynx
• Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
• To be able to make decisions in a fast paced environment and to enjoy it
• To be able to communicate well to each other and guests
• Be able to use a phone and computer system.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.