Receptionist - Guest Experience, Training & Discounts

Brend Hotel Group; Peacehaven; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Staff tips share monthly

Training & progression

Brend Collection discounts 10%

Discounted hotel stays

Hospitality Rewards discounts

Employee assistance program

Job summary

The Imperial Hotel, part of Brend Collection, seeks a Receptionist to record and manage bookings, answer calls and emails, and uphold exceptional customer care. You will join a friendly team and contribute to a smoothly run front desk.

Full training is provided; prior experience is helpful but not required. A smart appearance and flexible attitude are valued to support guest satisfaction and efficient operations.

Qualifications

• Positive attitude and willingness to learn.
• Commitment to delivering high levels of customer service.
• A neat and tidy appearance and adherence to uniform requirements.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in a team.

Responsibilities

• Record and control hotel bookings with accuracy.
• Deal with calls and messages, pass on messages and emails.
• Complete day-to-day office administrative tasks including hotel banking.
• Provide friendly, professional customer service to clients.
• Ensure workstation and office is tidy and equipment is in working order.
• Respect HASAWA and fire safety policies, and support other duties as needed.

Skills

Positive attitude

Customer service

Teamwork

Communication

Flexible

Job description

The Imperial Hotel, part of Brend Collection, seeks a Receptionist to record and manage bookings, answer calls and emails, and uphold exceptional customer care. You will join a friendly team and contribute to a smoothly run front desk.

Full training is provided; prior experience is helpful but not required. A smart appearance and flexible attitude are valued to support guest satisfaction and efficient operations.