Full Time Receptionist

Brend Hotels; Peacehaven; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Staff tips share monthly

Training & progression

Brend Collection discounts 10%

Discounted hotel stays

Hospitality Rewards discounts

Employee assistance program

Job summary

The Imperial Hotel, part of Brend Collection, seeks a Receptionist to record and manage bookings, answer calls and emails, and uphold exceptional customer care. You will join a friendly team and contribute to a smoothly run front desk.

Full training is provided; prior experience is helpful but not required. A smart appearance and flexible attitude are valued to support guest satisfaction and efficient operations.

Qualifications

• Positive attitude and willingness to learn.
• Commitment to delivering high levels of customer service.
• A neat and tidy appearance and adherence to uniform requirements.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in a team.

Responsibilities

• Record and control hotel bookings with accuracy.
• Deal with calls and messages, pass on messages and emails.
• Complete day-to-day office administrative tasks including hotel banking.
• Provide friendly, professional customer service to clients.
• Ensure workstation and office is tidy and equipment is in working order.
• Respect HASAWA and fire safety policies, and support other duties as needed.

Skills

Positive attitude

Customer service

Teamwork

Communication

Flexible

Job description

• Share of staff tips that are given out monthly
• Training & progression opportunities
• 10% discount at any Brend Collection establishment
• Discounted hotel stays at any Brend Collection establishment
• Access to Hospitality Rewards, which include 100's of discounts, from Boots to Asda.
• Access to Hospitality Action Employee assistance Program which includes support around mental health, financial difficulties, addiction & more.

What will I be doing?

As a Receptionist at The Imperial Hotel, you are responsible for recording and controlling all hotel bookings, communicating with all departments to ensure the highest level of customer care. Receptionists will also be required to answer internal and external phone calls in a professional and friendly manner. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Record and control hotel bookings with accuracy and effectiveness
• Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
• Completing day to day office administrative tasks including hotel banking
• Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
• Ensure workstation and office is tidy and equipment is in working order
• Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

To successfully fill this role as Receptionist at The Imperial Hotel, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and willingness to learn
• Commitment to delivering high levels of customer service
• A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in a team

Although previous experience would be beneficial, it is not essential as full training will be provided.

What is it like to work for Brend Collection?

Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!

To successfully fill this role as Receptionist at The Imperial Hotel, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and willingness to learn
• Good communication skills
• Commitment to delivering high levels of customer service
• A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in a team

Although previous experience would be beneficial, it is not essential as full training will be provided.