Premium Guest Experience Concierge

The Imperial Hotel; Camden Town; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Training Academy

Holiday Purchase Scheme

Uniform dry-cleaning

Season Ticket Loan

Workplace Pension

Hotel discount

Discounted drinks at Blooms Café

Health Cash Plan

Local Bloomsbury discounts

Early Pay

Shopping discounts

Job summary

The Imperial Hotel in Bloomsbury, London invites a warm Guest Experience Host to welcome arrivals, assist with luggage and guide guests through facilities. You will be the friendly face at check-in, answering questions and ensuring a polished, memorable stay.

You’ll work with Reception, Concierge and Housekeeping to keep lobby areas immaculate and operations smooth. A background in hospitality and English at CEFR B2 is preferred, with 28 days holiday and ILH benefits.

Qualifications

• Experience in guest-facing or hospitality roles with strong communication skills.
• Warm, confident and guest-focused.
• Able to handle luggage safely and professionally.
• Calm organiser with great attention to detail.
• English proficiency at CEFR B2 level.
• Preferably hotel porter/concierge experience or local area knowledge

Responsibilities

• Welcome guests with warmth and assist with luggage on arrival and departure.
• Escort guests to rooms and give a quick, confident introduction to hotel facilities.
• Offer helpful local knowledge — from transport options to neighbourhood highlights.
• Respond swiftly to guest requests, ensuring every interaction feels personal and polished.
• Keep the lobby, driveway and entrance immaculate, organised and guest-ready.
• Manage luggage storage safely, accurately and with care.
• Assist with taxis, ride-share services, transport arrangements and group movements.
• Coordinate with Reception, Concierge and Housekeeping for seamless service flow.
• Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner.
• Support busy periods with professionalism and clear communication.
• Uphold all health, safety and security procedures.
• Contribute positively to team briefings and continuous improvement

Skills

Guest service

Communication

English (B2)

Job description

The Imperial Hotel in Bloomsbury, London invites a warm Guest Experience Host to welcome arrivals, assist with luggage and guide guests through facilities. You will be the friendly face at check-in, answering questions and ensuring a polished, memorable stay.

You’ll work with Reception, Concierge and Housekeeping to keep lobby areas immaculate and operations smooth. A background in hospitality and English at CEFR B2 is preferred, with 28 days holiday and ILH benefits.