Receptionist & Guest Experience Lead (Fixed-Term)

NTT America, Inc.; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

NTT DATA is seeking a friendly and professional Receptionist to create a welcoming environment for employees and guests. This fixed-term contract role runs until 31 December 2027 with a strong possibility of renewal, and requires you to deliver efficient front-desk support as part of a diverse, inclusive team.

You will manage calls, greet visitors, coordinate meeting room logistics, handle administrative tasks, and maintain diary schedules while upholding excellent service standards across the

Qualifications

• English: fluent (Mandatory).
• Relevant demonstrated working experience in a similar position.

Responsibilities

• Manage reception area and ensure tidy, presentable space.
• Greet guests and inform internal stakeholders of arrival times.
• Answer, screen and redirect calls.
• Route emergency calls to appropriate stakeholders.
• Perform admin tasks including typing and updating systems.
• Sort mail and packages when required.
• Manage logistics for public meeting rooms.
• Ensure messages passed to relevant persons immediately.
• Screen walk-in clients/guests.
• Maintain electronic/manual diary for appointments.
• Handle queries about company products, services or people.
• Perform other related tasks as required.

Skills

Proactive attitude

Interpersonal skills

Conflict management

Telephone etiquette

Communication skills

Organizational skills

Customer service

Multitasking

Calm under pressure

Education

Relevant secondary qualification or equivalent

English: fluent (Mandatory)

Job description

NTT DATA is seeking a friendly and professional Receptionist to create a welcoming environment for employees and guests. This fixed-term contract role runs until 31 December 2027 with a strong possibility of renewal, and requires you to deliver efficient front-desk support as part of a diverse, inclusive team.

You will manage calls, greet visitors, coordinate meeting room logistics, handle administrative tasks, and maintain diary schedules while upholding excellent service standards across the