Guest Experience Coordinator – On-Site Reception (Fixed-Term)

NTT Limited; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

On-site role

Job summary

NTT DATA is seeking a receptionist to deliver friendly, efficient customer service and create a welcoming atmosphere for employees and guests. This fixed-term contract runs until 31 December 2027 with strong renewal prospects, based in London on-site.

The role requires proactive service, excellent communication, and the ability to manage multiple tasks with discretion and professionalism.

Qualifications

• Proactive, positive attitude with strong customer service focus.
• Excellent telephone etiquette and effective listening skills.
• Professional appearance and strong organizational skills.

Responsibilities

• Takes responsibility for the reception area and keeps it tidy and presentable.
• Welcomes guests and informs internal stakeholders of arrivals.
• Answer calls, screen them, and redirect as needed.
• Route emergency calls to the appropriate person.
• Perform administrative tasks and update information in systems.
• Sort mail/packages and manage meeting room logistics.
• Pass detailed messages promptly to the right contacts.
• Screen walk-ins and maintain appointment diaries.
• Handle queries about products, services, or people.

Skills

Customer service

Telephone etiquette

Interpersonal skills

Communication

Organizational skills

Multitasking

Decision making

Education

Relevant secondary qualification or equivalent (English fluency required)

Job description

NTT DATA is seeking a receptionist to deliver friendly, efficient customer service and create a welcoming atmosphere for employees and guests. This fixed-term contract runs until 31 December 2027 with strong renewal prospects, based in London on-site.

The role requires proactive service, excellent communication, and the ability to manage multiple tasks with discretion and professionalism.