Front Desk & Guest Experience Specialist

NTT Ltd.; City of Westminster; On-site; GBP 21,000 - 28,000; Full time

Job summary

NTT DATA is recruiting a Receptionist to create a warm, efficient environment for employees and visitors in the London area. The role involves greeting guests, answering calls, routing inquiries, and supporting meeting room logistics with a professional demeanor.

The ideal candidate will have a relevant secondary qualification and fluent English, plus demonstrated experience in similar reception or front-desk duties.

Qualifications

• Relevant secondary qualification or equivalent
• English: fluent (Mandatory)

Responsibilities

• Takes responsibility for the reception area, ensuring the reception area is tidy and presentable.
• Receives and welcome Guests and advise the relevant internal stakeholders of the guest/visitor's arrival timeously.
• Answers, screens and redirects incoming calls.
• Routes emergency calls, forwarding them to the appropriate internal stakeholders, ensuring that the call reaches the appropriate person.
• Performs administrative duties such as typing, capturing and updating information on the relevant systems.
• Sorts mail and packages when required.
• Manages all logistics relating to public meeting rooms.
• Ensures that detailed messages are passed on to relevant persons immediately.
• Screens walk-in clients/guests.
• Establishes and maintains an electronic/manual diary for scheduled appointments.
• Handles queries related to the company's products, services and/or people.
• Performs any other related task as required. Proactive individual with a positive attitude towards work.

Education

Relevant secondary qualification or equivalent

Job description

NTT DATA is recruiting a Receptionist to create a warm, efficient environment for employees and visitors in the London area. The role involves greeting guests, answering calls, routing inquiries, and supporting meeting room logistics with a professional demeanor.

The ideal candidate will have a relevant secondary qualification and fluent English, plus demonstrated experience in similar reception or front-desk duties.