Receptionist/Facilities Assistant

TN United Kingdom; Greater London; On-site; GBP 46,000; Full time

Job summary

A leading company in the London Borough of Tower Hamlets seeks a proactive Facilities Assistant / Receptionist to enhance their operational services. You will be the first point of contact, ensuring smooth operations and high standards of service in a newly refurbished environment. Responsibilities include managing front-of-house activities, building operations, and administrative tasks. Ideal candidates will have strong customer service skills and a solid understanding of facilities management principles.

Benefits

Uniform Provided

Flexibility in Location

Qualifications

• Minimum 3 years' front-line reception or customer-service experience.
• Good working knowledge of Facilities Management principles.
• Understanding of Health & Safety legislation.

Responsibilities

• Welcome visitors, manage enquiries, and provide high-quality customer service.
• Open/close premises, monitor security, and assist with emergency evacuations.
• Conduct regular building inspections and ensure contractor compliance.

Skills

Customer Service

Communication

Teamwork

Education

IWFM Level 2/3

Tools

Microsoft Office

TF Cloud

Job description

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Receptionist/Facilities Assistant, London Borough of Tower Hamlets

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Client:

Novax Recruitment Ltd

Location:

London Borough of Tower Hamlets, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

71e4655bc585

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Job Title: Facilities Assistant / Receptionist
Location: Tower Hamlets Town Hall, London
Contract Type: Temporary (5 months or until restructure)
Hours: 35 per week (Mon-Fri, 11:00 AM-7:00 PM)
Rate: £22.00 per hour
IR35 Status: Inside IR35
Closing Date: 16 May 2025 at 17:00
Start Date: 02 June 2025
End Date: 31 October 2025

Join the London Borough of Tower Hamlets - Facilities Management Team

We're looking for a proactive and personable Facilities Assistant / Receptionist to bolster our operational Facilities Management services. Based at the newly refurbished Tower Hamlets Town Hall, you'll be the first point of contact for staff and visitors, ensuring our premises run smoothly, safely, and to the highest professional standards.

Key Responsibilities

Front of House & Reception: Welcome visitors, manage enquiries, and provide high-quality customer service.

Building Operations: Open/close premises, monitor security (CCTV, alarms), and assist with emergency evacuations.

Facilities Support: Set up meeting rooms (including AV equipment), coordinate cleaning and porterage, log and chase maintenance via TF Cloud Helpdesk.

Health & Safety: Conduct regular building inspections, ensure contractor compliance, and uphold fire and safety regulations.

Administrative Tasks: Receive deliveries, maintain records, produce simple reports using Microsoft Office and TF Cloud.

Essential Experience & Skills

Minimum 3 years' front-line reception or customer-service experience

Good working knowledge of Facilities Management principles

Understanding of Health & Safety legislation and safe working practices

Proficient in Microsoft Word, Excel, Outlook; experience with TF Cloud desirable

Strong communication skills, able to remain calm under pressure

Team player with the ability to use initiative and adapt to changing priorities

Desirable Qualifications

IWFM Level 2/3 (or working towards)

Previous experience in a local government or public-sector environment

Additional Information

DBS Check: Basic level required

Uniform: Provided annually

Flexibility: Occasional work at other LBTH locations as required